What does TMA 1 & TMA2 mean in the real time report?
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What does TMA 1 & TMA2 mean in the real time report?
by pifiu » Thu Aug 22, 2013 1:05 pm
I've looked in the manual and I cannot seem to find what they stand for?
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Re: What does TMA 1 & TMA2 mean in the real time report?
by mflorell » Fri Aug 23, 2013 5:53 am
Unfortunately, it's Italian, so I couldn't tell you 
What it is in English is SLA or Service Level Agreement, and it's based upon the setting in an In-Group for calls answered before X seconds.
What it is in English is SLA or Service Level Agreement, and it's based upon the setting in an In-Group for calls answered before X seconds.
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Re: What does TMA 1 & TMA2 mean in the real time report?
by mflorell » Fri Aug 23, 2013 5:53 am
Unfortunately, it's Italian, so I couldn't tell you
What it is in English is SLA or Service Level Agreement, and it's based upon the setting in an In-Group for calls answered before X seconds.
What it is in English is SLA or Service Level Agreement, and it's based upon the setting in an In-Group for calls answered before X seconds.
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- Site Admin
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- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
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