regarding the inbound calls

[pagmasakpan]

Does a vicidial have an option to set an inbound that a customer can select an extension phone thru dialer?

coz I dont want a customer will direct to the available agents that available if he/she wants to call..

[rrb555]

i am also interested on this part.

or a call to inbound number then customer will select the login agents available?

[striker]

you can use "If you know the extension dial it ” option to a Call Menu with
AGENTDIRECT DID entries"

point the DID to a callmenu and play a voicefile , "if you know the extension dial it" and put the below dialplan in custom dialplan field
exten => _XXXX,1,Playback(/var/lib/asterisk/sounds/beep)
exten => _XXXX,n,Goto(trunkinbound,${EXTEN},1)

and create DID pointting to Agent with AGENTDIRECT INGRoup selected.

for more refece see page no 39 in vicidial manager manual.