I am trying to setup user territories for one of my campaigns. I also know that it says it can only be used for manual and inbound_manual dial methods. Is there a way to get this to work with the auto_dial dialing method? Has anyone got it to work this way?
My end goal is when the agents are in the auto_dial campaign, it only gives them calls from the states that we have them licensed to sell in.
Owner Territories With Auto Dial
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Owner Territories With Auto Dial
by hiadviser » Mon Aug 26, 2013 1:40 pm
ViciDial VERSION: 2.14-583a | BUILD: 161226-2224 | Asterisk 11.22.0-vici | Cluster Setp - 3 Web, 1 DB| No Digium/Sangoma Hardware | No Extra Software | HP ProLiant DL360 G6, 48GB RAM, 16 x Intel Xeon X5550 2.67GHz, 480GB SSD
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Re: Owner Territories With Auto Dial
by mflorell » Mon Aug 26, 2013 4:42 pm
No, this does not work in auto-dial mode, and there is no way within the software to get it to work that way.
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Re: Owner Territories With Auto Dial
by hiadviser » Mon Aug 26, 2013 5:26 pm
Dam. Well thanks Matt lol.
ViciDial VERSION: 2.14-583a | BUILD: 161226-2224 | Asterisk 11.22.0-vici | Cluster Setp - 3 Web, 1 DB| No Digium/Sangoma Hardware | No Extra Software | HP ProLiant DL360 G6, 48GB RAM, 16 x Intel Xeon X5550 2.67GHz, 480GB SSD
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