Call transfer recording after agent's 3-way leave

[urmi.l]

Hello,

I m having vicidial and working fine.
VERSION: 2.4-364a | Asterisk 1.4.44 | Single Server | No Extra Software After Installation | CentOS release 5.5

I m having the issue with call recording of transfered calls. Below is my scenario :

1). Agent gets outbound call connected with client.
2). Agent calls other supervisor by clicking on Transfer Button => Dial with Customer.
3). Once the supervisor picks up the call, all 3 will be in conference.
4). Now, agent will hangup the call by clicking 3-way leave button.

Now I need the call recording of all three. i.e agent, client and supervisor. I have followed the below link. But its not working.
http://www.vicidial.org/VICIDIALforum/v ... =4&t=25691
-Any suggestions Pls.

-Thanks.

[mflorell]

I just set this up for a client last week, here's what I added to the Admin -> System Settings -> Custom Dialplan:

; recording of 3way call through defaultlog context call menu
exten => _871NXXNXXXXXX,1,Dial(${TRUNKloop}/86${EXTEN:2},,To)
exten => _871NXXNXXXXXX,n,Hangup

exten => _861NXXNXXXXXX,1,Answer
exten => _861NXXNXXXXXX,n,Goto(defaultlog,9${EXTEN:2},1)
exten => _861NXXNXXXXXX,n,Hangup


Then I set Reload Dialplan On Servers to "1" below it, then submitted the form.

Then I set the 3-way Dial Prefix in the campaign to "87" and it worked.

[urmi.l]

Thank you mflorell for your quick reply.

My recording is working fine. But the recording files are as below :

1). Call recording before call transfer [ Proper recording available ]
2). Call recording after call transfer.
[20130722170443_ASTloop_985xxxxxxxxxx-out.wav]
[20130722170443_ASTloop_985xxxxxxxxxx-in.wav]

It is not mixing and not available in all.wav. I also need the whole recording to be in one file.

-Thanks.

[urmi.l]

I have two different files.
20130722-190148_949xxxxxx0-all.wav
20130722190216_ASTloop_9851949xxxxxx6-all.wav

How can I identify that this files are of same call. one file is before call transfer and one after call transfer ? Is there something by which we can identify both the files ?

-Thanks.

[mflorell]

That probably has to do with your installation method. The asterisk version on the Server Modify page is probably not set properly, or your extensions.conf file has the improper recording variables used.

[urmi.l]

How can we have the identical recording file names ?

I tried below :

Campaign => Detail view => 3-Way Call Dial Prefix: 87

Carrier Dialplan :

exten => _985.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _985.,2,Dial(SIP/00${EXTEN:3}@ABC,,tTo)
exten => _985.,3,Hangup

Admin => Custom Dialplan Entry :

; System Setting Custom Dialplan recording of 3way call through defaultlog context call menu
exten => _87.,1,Dial(${TRUNKloop}/86${EXTEN:2},,To)
exten => _87.,n,Hangup

exten => _86.,1,Answer
exten => _86.,n,Goto(defaultlog,985${EXTEN:2},1)
exten => _86.,n,Hangup

Campaign => Campaign Rec exten: 830900
Below is my dialplan of 830900

exten => 830900,1,Answer
exten => 830900,2,Monitor(wav,${CALLERID(name)})
exten => 830900,n,Set(CLIENT_NO_FILE=${CALLERID(name)})
exten => 830900,n,Wait,3600
exten => 830900,n,Hangup

Here , we set the CLIENT_NO_FILE with the recording file name of original call. And that we are passing in the agi-NVA_recording.agi. And in the agi script we have added one more argument to accept recording file name. we are creating the recording file with CLIENT_NO_FILE name. This way we are able to create recordings having identical file names.

exten => _X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---N---${CLIENT_NO_FILE})
exten => _X.,n,Goto(default,${EXTEN},1)

Recording files :

20130914-155831_949xxxxxxx-in.wav ;; ORIGINAL CALL FILE
20130914-155831_949xxxxxxx-out.wav
20130914-155831_949xxxxxxx-all.wav

20130914-155831_949xxxxxxx-conf-in.wav ;; AFTER TRANSFER CALL FILE
20130914-155831_949xxxxxxx-conf-out.wav
20130914-155831_949xxxxxxx-conf-all.wav

We even have wrote script to mix the two call's -all files.

Our issue is : When we globally set the CLIENT_NO_FILE variable and wen new call comes the CLIENT_NO_FILE again gets set by other value. So, will u please help us how can I accomplish this ?

How can we mix 3-way call recording in single file.

-Thank you.

[udy786]

I want to implement same thing at my setup. Any one please help us or advice.

[urmi.l]

Any help pls ??

[urmi.l]

For the auto outbound calls, we used to upload list having multiple leads. This list we used to churn. In this situation, a single lead gets called multiple time and its logs are stored in the DB. Now, if we search the transfered call based on the lead_id then that will be return multiple calls.
For ex. for a lead_id = 3, if the lead is dialed around 5 times, having all different status like A, NA, DROP, A etc. One time we did 3-way calling for this lead. We get 5 rows in vicidial_log and recording_log table. Now, in this case, how to identify, which 2 recordings are of 3-way calling ?

In manual calling, we are getting lead_id based on what we can mix the two call files.

But in auto outbound dialing, this is not happening.

-Thanks

[subkiisp]

I have two different files.
20130722-190148_949xxxxxx0-all.wav
20130722190216_ASTloop_9851949xxxxxx6-all.wav

How can I identify that this files are of same call. one file is before call transfer and one after call transfer ? Is there something by which we can identify both the files ?

-Thanks.

need a solution for this.
i am using vicibox-9.0.3 iso installation.

please help identify something in common with filenames.