General and Support topics relating to ViciDialNow and GoAutoDial ISO installers
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by bbakirtas » Thu Sep 26, 2013 7:54 am
My survey working if you press 1 but i dont want press digits
i wanna survey say "please wait" and transfer to agent
how can i do this?
My goautodial version
VERSION: 2.4-309a
BUILD: 110430-1642
Vicibox 9.0.1
VERSION: 2.14-738a
BUILD: 200210-1628
Intel Xeon X5650 12 Core HT 24 Core 2.90 Ghz
64 GB ECC Registered Memory
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bbakirtas
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- Location: Turkey
by williamconley » Sun Sep 29, 2013 8:21 pm
It is not necessary to upgrade Vicidial or Goautodial to change the default behavior of a Survey. Just read the manual for "what happens if no button is pressed". Test it with a call to your own cell. If it drops / hangs up if you don't press a button, change the setting for "Survey No-Response Action" to the other setting and test again.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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williamconley
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