Start/Dispo/No Agent Call URL

[mav2287]

I am working on integrating VICIdial to work with my CRM the problem I have though is the url looks something like http://www.crm.com/update.aspx?id=12312 ... 20answered. The issue comes in that this aspx script not only updates the crm record but it forwards to the records page. The result of this is that the records don't get updated and the update of the record doesn't go through. I tested this theory by trying to post to the url from a php script that wouldn't let it redirect. I was wondering if there was any way around this from the VICIdial side.

[williamconley]

For starters, what method are you using to hit this aspx web page? Dispo URL? Web form? And since neither of those "post" (they only get, and your example is a "GET"), you probably shouldn't say "post to the url from a php ..." unless you refer to something happening completely outside Vicidial. And if you do have a vicidial-integrated php page that is "posting", then you could certainly allow redirect to resolve your issue.

Sounds like you are just in a slightly more complex area than you are used to.

[mav2287]

Yes I am most definitely in a more complex area than I am used to. I also am not the best at explaining in a post. Having said that thank you for your help!

I was using Dispo URL and I misunderstood the manual and "?" thinking it was a POST. What I was trying to do was POST the call disposition to the crm. I didn't realize that the dispo url was a GET url but now I understand now why it wouldn't work the way I wanted. I am wanting to post to dispo info to the crm when a call is dispositioned by the agent. This way when an agent dispositions a call it puts the disposition into the crm so the agent doesn't have to mark the crm after he marks VICIdial. The other thing I was trying to do was to have the auto dispositions VICIdial uses post to the CRM so the information in the VICIdial datebase mirrors the CRM database information.