Dialable Leads for Scripts

[mav2287]

My agents will be spending most of their time in the script window working with our CRM. The current "Dialable Leads: " position only makes it possible for the agents to see it when they are in the main "VICIdial" tab. I made some very quick and easy changes to vicidial.php moving "Dialable Leads: " to the bottom panel where it will be seen even from the script tab. The bottom panel now looks like this

Code: Select all

VERSION: 2.8-381c   BUILD: 131007-1348     Server: XXX.XXX.XXX.XXX             
Show conference call channel information     Dialable Leads: XXX

I wanted to share the code for anyone else that needs this change or in case it may be useful in a future release.

To do it all I did was delete out the original placement of the "Dialable Leads:" code

Code: Select all

<font class="body_small"><span style="position:absolute;left:200px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="dialableleadsspan">
<?php
if ($agent_display_dialable_leads > 0)
        {
    echo "Dialable Leads:<br /> &nbsp;\n";
        }
?>
</span></font>

Edit a line in the function DiaLableLeaDsCounT() code to the following ( all I did here was remove the <BR> code)

Code: Select all

document.getElementById("dialableleadsspan").innerHTML ="Dialable Leads: " + DLcounT;

then I change the "<!-- END ********* Here is the main VICIDIAL display panel -->" with the following code

Code: Select all

<span style="position:absolute;left:0px;top:<?php echo $PBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="MaiNfooterspan">
<span id="blind_monitor_notice_span"><b><font color="red"> &nbsp; &nbsp; <span id="blind_monitor_notice_span_contents"></span></font></b></span>
    <table bgcolor="<?php echo $MAIN_COLOR ?>" id="MaiNfooter" width="<?php echo $MNwidth ?>px"><tr height="32px"><td height="32px"><font face="Arial,Helvetica" size="1">VERSION: <?php echo $version ?> &nbsp; BUILD: <?php echo $build ?> &nbsp; &nbsp; Server: <?php echo $server_ip ?>  &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</font><br />
   <font class="body_small">
   <span id="busycallsdisplay"><a href="#"  onclick="conf_channels_detail('SHOW');">Show conference call channel information</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span  id="dialableleadsspan">
<?php
if ($agent_display_dialable_leads > 0)
        {
    echo "Dialable Leads: &nbsp;\n";
        }
?></span>

    <br /><br />&nbsp;</span></font></td><td align="right" height="32px">
   </td></tr>
    <tr><td colspan="3"><span id="outboundcallsspan"></span></td></tr>
    <tr><td colspan="3"><font class="body_small"><span id="AgentAlertSpan">
   <?php
   if ( (preg_match('/ON/',$VU_alert_enabled)) and ($AgentAlert_allowed > 0) )
      {echo "<a href=\"#\" onclick=\"alert_control('OFF');return false;\">Alert is ON</a>";}
   else
      {echo "<a href=\"#\" onclick=\"alert_control('ON');return false;\">Alert is OFF</a>";}
   ?>
   </span></font></td></tr>
    <tr><td colspan="3">
   <font class="body_small">
   </font>
    </td></tr></table>
</span>

[williamconley]

Did you check this to be sure it does not overlap or interfere with any of the other panels that show below? (There are a lot of layers in the Agent screen!)

[mav2287]

William I did some testing and as far as I can tell nothing is overlapping or conflicting with the change. The big items I tested were "Agents View +/-", "Show/Hide Calls In Queue" and "Show/Hide conference call channel information". I also tested the transfer function and made sure the mute button was unaffected. I then dialed for a while to see if anything out of the ordinary occurred and made sure that the count was still correct and accurate. I couldn't find anything that was affected by the change.

[williamconley]

Excellent. How about the hot buttons? You should have the web designer "show" all the panes (force visibility) to see if any of them will conflict. Then test that particular pane.

Also consider posting a screenshot here and DIFF files (against latest SVN) to the Vicidial Issue Tracker. It may also be good if you linked this to a "dialable leads location" preference on either the campaign settings or system settings. That way it could be included but ignored by those uninterested in it.

[mav2287]

Hot Keys still work great as well. Didn't know I could force visibility in web designer I'm a still a bit green. How would I do that? As for the on/off switch the setting for dialable leads in the campaign window still controls if it is visible when turned off it goes back to being unseen. I made a post on the tracker when I wrote it but didn't post a DIFF file

Pic
http://www.flickr.com/photos/106811452@N02/10520032294/

[DomeDan]

Cool!
I've just written a report that lists all dialable leads in selected campaigns, but having it in the agent screen would be nice too!

It would be nice to see a patch file "diff -u" with the changes as williamconley talked about!

and btw here is the screenshot mav2287 uploaded:

[mav2287]

I will try to submit one when I get some time