Can't Hangup Three Way Call

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Can't Hangup Three Way Call

Postby hiadviser » Mon Sep 23, 2013 4:09 pm

Hey everyone,

I can't seem to hangup my 3 way calls when I Dial With Customer. I am transferring to another agent. The transfer works, but then I can't hangup the call. The leave 3 Way Transfer button is Blue and seems clickable, but nothing happens. I have to wait until the person I transferred to is done with the call. Here is my asterisk log when I attempt the transfer:
Code: Select all
[Sep 23 14:01:40]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 23 14:01:40]     -- Executing [919092122112@default:2] Dial("Local/8600051@default-84b5,1", "SIP/19092122112@goautodial||tTo") in new stack
[Sep 23 14:01:40]     -- Called 19092122112@goautodial
[Sep 23 14:01:44]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:01:44] Found
[Sep 23 14:01:44]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:01:44]     -- Executing [58600051@default:1] MeetMe("Local/58600051@default-ef32,2", "8600051|Fmq") in new stack
[Sep 23 14:01:44]        > Channel Local/58600051@default-ef32,1 was answered.
[Sep 23 14:01:44]     -- Executing [8309@default:1] Answer("Local/58600051@default-ef32,1", "") in new stack
[Sep 23 14:01:44]     -- Executing [8309@default:2] Monitor("Local/58600051@default-ef32,1", "wav|20130923-140142_66761_20002_9092122112") in new stack
[Sep 23 14:01:44]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:01:44]     -- Executing [8309@default:3] Wait("Local/58600051@default-ef32,1", "3600") in new stack
[Sep 23 14:01:47] WARNING[27923]: rtp.c:953 ast_rtcp_read: RTCP Read too short
[Sep 23 14:01:47]     -- SIP/goautodial-00003ae2 is making progress passing it to Local/8600051@default-84b5,1
[Sep 23 14:01:55]     -- SIP/goautodial-00003ae2 answered Local/8600051@default-84b5,1
[Sep 23 14:02:01]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:01] Found
[Sep 23 14:02:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:01]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:01] Found
[Sep 23 14:02:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:01]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:06]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:06] Found
[Sep 23 14:02:06]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:10]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:15]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:15] Found
[Sep 23 14:02:15]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:15]     -- Executing [10051@default:1] Dial("Local/10051@default-663b,2", "SIP/10051|60|") in new stack
[Sep 23 14:02:15]     -- Called 10051
[Sep 23 14:02:15]     -- SIP/10051-00003ae3 is ringing
[Sep 23 14:02:21]     -- SIP/10051-00003ae3 answered Local/10051@default-663b,2
[Sep 23 14:02:21]        > Channel Local/10051@default-663b,1 was answered.
[Sep 23 14:02:21]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:21]     -- Executing [8600051@default:1] MeetMe("Local/10051@default-663b,1", "8600051|F") in new stack
[Sep 23 14:02:21]     -- Executing [h@default:1] DeadAGI("Local/10051@default-663b,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----0") in new stack
[Sep 23 14:02:21]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----0 completed, returning 0
[Sep 23 14:02:21]   == Spawn extension (default, 10051, 1) exited non-zero on 'Local/10051@default-663b,2'
[Sep 23 14:02:51]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:02:51] Found
[Sep 23 14:02:51]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:02:51]   == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-ef32,2'
[Sep 23 14:02:51]     -- Executing [h@default:1] DeadAGI("Local/58600051@default-ef32,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 23 14:02:51]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:02:51]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Sep 23 14:02:51]   == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-ef32,1'
[Sep 23 14:02:51]     -- Executing [h@default:1] DeadAGI("Local/58600051@default-ef32,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 23 14:02:51]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Sep 23 14:03:02]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:02] Found
[Sep 23 14:03:02]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:02]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:02]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:02] Found
[Sep 23 14:03:02]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:02]     -- Executing [h@default:1] DeadAGI("Local/8600051@default-84b5,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----82-----67") in new stack
[Sep 23 14:03:02] WARNING[27923]: res_agi.c:2212 deadagi_exec: Running DeadAGI on a live channel will cause problems, please use AGI
[Sep 23 14:03:02]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----82-----67 completed, returning 0
[Sep 23 14:03:02]   == Spawn extension (default, 919092122112, 2) exited non-zero on 'Local/8600051@default-84b5,1'
[Sep 23 14:03:02]   == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-84b5,2'
[Sep 23 14:03:02]     -- Executing [h@default:1] DeadAGI("Local/8600051@default-84b5,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 23 14:03:02]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Sep 23 14:03:07]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:07] Found
[Sep 23 14:03:07]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:07]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:08]   == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/20002-00003add'
[Sep 23 14:03:08]     -- Executing [h@default:1] DeadAGI("SIP/20002-00003add", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Sep 23 14:03:08]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Sep 23 14:03:10]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:49]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:49] Found
[Sep 23 14:03:49]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:49]     -- Hungup 'DAHDI/pseudo-2029807972'
[Sep 23 14:03:49]   == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/10051-00003ae3'
[Sep 23 14:03:49]     -- Executing [h@default:1] DeadAGI("SIP/10051-00003ae3", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 23 14:03:49]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:49] Found
[Sep 23 14:03:49]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:49]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:49]     -- Executing [55558600053@default:1] MeetMeAdmin("Local/55558600053@default-64f8,2", "8600053|K") in new stack
[Sep 23 14:03:49] WARNING[29001]: app_meetme.c:3134 admin_exec: Conference number '8600053' not found!
[Sep 23 14:03:49]     -- Executing [55558600053@default:2] Hangup("Local/55558600053@default-64f8,2", "") in new stack
[Sep 23 14:03:49]   == Spawn extension (default, 55558600053, 2) exited non-zero on 'Local/55558600053@default-64f8,2'
[Sep 23 14:03:49]     -- Executing [h@default:1] DeadAGI("Local/55558600053@default-64f8,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Sep 23 14:03:49]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Sep 23 14:03:49]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Sep 23 14:03:49]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:03:54]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:03:54] Found
[Sep 23 14:03:54]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:03:54]     -- Executing [8300@default:1] Hangup("Local/8300@default-6ba9,2", "") in new stack
[Sep 23 14:03:54]   == Spawn extension (default, 8300, 1) exited non-zero on 'Local/8300@default-6ba9,2'
[Sep 23 14:03:54]     -- Executing [h@default:1] DeadAGI("Local/8300@default-6ba9,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Sep 23 14:03:54]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Sep 23 14:03:54]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:04:01]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:04:01] Found
[Sep 23 14:04:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:04:01]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:04:01]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:04:01] Found
[Sep 23 14:04:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:04:06]   == Parsing '/etc/asterisk/manager.conf': [Sep 23 14:04:06] Found
[Sep 23 14:04:06]   == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 14:04:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 14:04:09]   == Manager 'sendcron' logged off from 127.0.0.1


Not quite sure how to troubleshoot this. Any help is greatly appreciated.
ViciDial VERSION: 2.14-583a | BUILD: 161226-2224 | Asterisk 11.22.0-vici | Cluster Setp - 3 Web, 1 DB| No Digium/Sangoma Hardware | No Extra Software | HP ProLiant DL360 G6, 48GB RAM, 16 x Intel Xeon X5550 2.67GHz, 480GB SSD
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Posts: 71
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Re: Can't Hangup Three Way Call

Postby williamconley » Tue Oct 29, 2013 2:06 pm

change to the Vicidial interface instead of the goautodial interface and test again. if it works, then be sure you are using the latest goautodial to see if an upgrade to the goautodial interface is in order.
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