Inbound calls

[b0l3k]

Hi,
I've got goautodial 3.0, but using old vicidial setting page as found it more useful.
My question reagrds incoming calls. I have set up a blended campaing (for inbound and outbound)
but when my incoming call hits a state where all the agents are busy, i can hear some english announcement
and then a long silence until one of my agents becomes available. I need to put a "waiting for call" dialtone
otherwise callers will hang up thinking they are disconnected.
I also tried to find an option to transfer an incoming call to my other pbx in case if no agents are available on
vicidial inbound campaign or a caller is waiting too long as all the agents are busy at that time.

Will be grateful fo any help.
Regards.

[gardo]

Please post your Asterisk CLI when getting inbound calls.

[b0l3k]

Thanks for your responce
It looks like there's no music on hold. At least i can swap "sip-silence.gsm" with my own file having a normal dialtone

[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Executing [84530XXXX@trunkinbound:1] AGI("SIP/111-0005529f", "agi-DID_route.agi") in new stack
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- AGI Script Executing Application: (Monitor) Options: (wav|/var/spool/asterisk/monitor/MIX/20131108095059_845309030_784089202)
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- AGI Script agi-DID_route.agi completed, returning 0
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Executing [99909*8***DID@default:1] Answer("SIP/111-0005529f", "") in new stack
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Executing [99909*8***DID@default:2] AGI("SIP/111-0005529f", "agi-VDAD_ALL_inbound.agi") in new stack
[Nov 8 09:50:59] VERBOSE[11775] logger.c: [Nov 8 09:50:59] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Nov 8 09:51:00] VERBOSE[11775] logger.c: [Nov 8 09:51:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:00] VERBOSE[11775] logger.c: [Nov 8 09:51:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:01] WARNING[11775] res_musiconhold.c: Music on Hold class 'default' not found
[Nov 8 09:51:01] WARNING[11775] res_musiconhold.c: Music on Hold class 'default' not found
[Nov 8 09:51:04] VERBOSE[11775] logger.c: [Nov 8 09:51:04] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:04] VERBOSE[11775] logger.c: [Nov 8 09:51:04] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:05] VERBOSE[11775] logger.c: [Nov 8 09:51:05] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:05] VERBOSE[11775] logger.c: [Nov 8 09:51:05] -- Playing 'generic_hold' (escape_digits=) (sample_offset 0)
[Nov 8 09:51:11] WARNING[11775] res_musiconhold.c: Music on Hold class 'default' not found
[Nov 8 09:51:11] WARNING[11775] res_musiconhold.c: Music on Hold class 'default' not found
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- Executing [99909*8***DID@default:3] Hangup("SIP/111-0005529f", "") in new stack
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] == Spawn extension (default, 99909*8***DID, 3) exited non-zero on 'SIP/111-0005529f'
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- Executing [h@default:1] DeadAGI("SIP/111-0005529f", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- Executing [h@default:2] Dial("SIP/111-0005529f", "SIP/@111||tTo") in new stack
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] -- Called @111
[Nov 8 09:51:21] VERBOSE[11775] logger.c: [Nov 8 09:51:21] == Spawn extension (default, h, 2) exited non-zero on 'SIP/111-0005529f'

[b0l3k]

Ok, I have managed to set up everything by myself, thanks anyway.
Regards

[gardo]

Glad to hear you got it all figured out.