live call not turning green

[mac123]

Hi,

we can make calls but the problem is in agent GUI live call status is not turning green. what reason or the cause of this problem thanks


heres my dial plan entry

[perfectnet]
disallow=all
allow=ulaw
allow=alaw
type=peer
host=XXXXX.XXXXXX.com
dtmfmode=rfc2833
qualify=no

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(SIP/perfectnet/${EXTEN:1},40,tTo)
exten => _91NXXNXXXXXX,3,Hangup

Asterisk 1.8.24.0|Vicibox 5.0.2|Vicidial VERSION: 2.8-417a |no added sofware

[mav2287]

Check the asterisk version in the server admin page and make sure it matches what you actually have installed.

[williamconley]

Check the asterisk version in the server admin page and make sure it matches what you actually have installed.

I concur! That little bug has caused all sorts of issues. And I believe a couple posts indicated that "1.8" was not enough and it required the full version information. But do test. AND REBOOT after making the change!

Let us know if it fixes your problem.

If it does not, please post some asterisk CLI output from a single example (not 3000 lines of unrelated codes, just a single call example!)

[mac123]

asterisk Verison in admin page is 1.4.21.2... how come its not match to the CLI command? is there any work around for this? we used it for about 1 mos and dont have error's this past few days we encountered this problem and I tried to re-install it and this server is newly formatted... but still the same problem.

Done change asterisk version to admin page under servers tab... also i change the local time zone to match the system time zone but still the same

here the CLI sample asterisk calls

Asterisk 1.8.24.0-vici, Copyright (C) 1999 - 2013 Digium, Inc. and others.
Created by Mark Spencer <markster@digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'core show license' for details.



default-00000000;1", "SIP/perfectnet/12127773456,40,tTo") in new stack
[Nov 14 20:45:14] == Using SIP RTP CoS mark 5
[Nov 14 20:45:14] -- Called SIP/perfectnet/12127773456
[Nov 14 20:45:14] -- SIP/perfectnet-00000001 is making progress passing it to Local/8600051@default-00000000;1
[Nov 14 20:45:15] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 14 20:45:18] -- SIP/perfectnet-00000001 answered Local/8600051@default-00000000;1
[Nov 14 20:45:24] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 14 20:45:24] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-00000000;2'
[Nov 14 20:45:24] -- Executing [h@default:1] AGI("Local/8600051@default-00000000;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Nov 14 20:45:24] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 14 20:45:24] -- Executing [h@default:1] AGI("Local/8600051@default-00000000;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----6") in new stack
[Nov 14 20:45:24] -- <Local/8600051@default-00000000;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Nov 14 20:45:24] -- <Local/8600051@default-00000000;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --10-----6 completed, returning 0
[Nov 14 20:45:24] == Spawn extension (default, 912127773456, 2) exited non-zero on 'Local/8600051@default-00000000;1'

i hope this can do well

[mac123]

Thanks man Done By rebooting the server changing the asterisk version in admin page at server tab and then reboot... thanks