Need some help from the expert

[nhikz009]

Hi guys, First of all im a complete Noob at Vicidial or Asterisk actually the truth is i have a guy that fix it whenever it has some problem but now he wont fix nor help me anymore.. im having an error when dialing some phone numbers..

DIAL ALERT:

Call Rejected: CONGESTION
Cause: 1 - Unallocated (unassigned) number.

On my other carrier im not getting this error message and calls are coming through but the first carrier we have that haven't been used for months now wont dial or call numbers now.. The only thing i did was disable the 2nd carrier then activated the first one cause that's will be using. Dunno if that's the correct way or if i have something to change on the box or in Vicidial interface.

Can anyone please check this why i have those error on my other carrier..

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[Nov 14 20:08:03]     -- Executing [912078411335@default:1] AGI("SIP/cc116-0827cf00", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 14 20:08:03]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 14 20:08:03]     -- Executing [912078411335@default:2] Dial("SIP/cc116-0827cf00", "SIP/XCASTLABS/2078411335|60|tToR") in new stack
[Nov 14 20:08:03]     -- Called XCASTLABS/2078411335
[Nov 14 20:08:03]     -- Got SIP response 410 "Unknown/Disabled User" back from 38.102.250.50
[Nov 14 20:08:03]     -- SIP/XCASTLABS-082270c0 is circuit-busy
[Nov 14 20:08:03]   == Everyone is busy/congested at this time (1:0/1/0)
[Nov 14 20:08:03]     -- Executing [912078411335@default:3] Hangup("SIP/cc116-0827cf00", "") in new stack
[Nov 14 20:08:03]   == Spawn extension (default, 912078411335, 3) exited non-zero on 'SIP/cc116-0827cf00'
[Nov 14 20:08:03]     -- Executing [h@default:1] DeadAGI("SIP/cc116-0827cf00", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CNGESTION----------") in new stack
[Nov 14 20:08:03]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION---------- completed, returning 0
[Nov 14 20:08:06]   == Parsing '/etc/asterisk/manager.conf': [Nov 14 20:08:06] Found
[Nov 14 20:08:06]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 14 20:08:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 14 20:08:06]   == Manager 'sendcron' logged off from 127.0.0.1


and can you guys please check this if its correct

My CARRIER string

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[XCASTLABS]
secret=no
host=38.102.250.50
disallow=all
allow=ulaw
type=friend
nat=never
dtmfmode=rfc2833
qualify=yes
context=default

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exten => _91XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91XXXXXXXXXX,2,Dial(${XCASTLABS}/${EXTEN:2},60,tToR)
exten => _91XXXXXXXXXX,3,Hangup

i want to post that spec of this vicidial but i dunno know where to get those info i only have this


VERSION: 2.2.1-237
BUILD: 100510-2015
Asterisk 1.4.21.2-vici

[williamconley]

change ${EXTEN:2} to ${EXTEN:1}

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exten => _91XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91XXXXXXXXXX,2,Dial(${XCASTLABS}/${EXTEN:1},60,tToR)
exten => _91XXXXXXXXXX,3,Hangup

Many providers require the 1 in front of that 10 digit us number. I believe xcast is one of them.
However, your primary problem is:

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410 "Unknown/Disabled User" back from 38.102.250.50

Your IP is not authorized to dial through their system. Nothing you do is going to change that without contacting the carrier to get your IP authorized.

Other carriers have a web page where you can add IPs, but Xcast does not have a web interface of which I am aware.

[davesdatasystems]

That is correct xcast does not have a web portal to add a ip address, you will need to contact them directly. The best way to do this is contact xcast after 11:00AM EST, and talk to Joe, he can get you looked up within a few minutes. Most other people will make you submit a ticket, and you will have to wait for a unknown period of time.

Just tell him you need to add a new IP address to your account. Have your user account number and account name ready.

After that make sure you have the proper Sip configuration set to the your proper external IP address.