Differenciate manual from auto dial calls in logs

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Differenciate manual from auto dial calls in logs

Postby GaD » Wed Oct 23, 2013 7:26 pm

Hi all!

Is there a simple way to differenciate a manual call from an auto-dialed call by looking at the logs in DB, say for wample, vicidial_agent_log or vicidial_log?

Thanks!
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Re: Differenciate manual from auto dial calls in logs

Postby williamconley » Sun Nov 17, 2013 9:26 pm

Best method: Make two calls in your system on a test campaign. One autodial and one manual dial. Then look at the tables in question and see if you can answer your own question. Pay particular attention to the "alt_dial" column and the "comments" column in the vicidial_log.
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