I've recently noticed, that Available Only Tally Threshold option when enabled counts agents not on per-campaign basis (no matter on what phone server they are), but on per-sever basis. Here is a piece of my campaign debug page:
- Code: Select all
X.X.X.30 Debug: 2013-11-21 08:59:10
!! AVAILABLE ONLY TALLY THRESHOLD triggered for LOGGED-IN_AGENTS: (5 > 4)
ROUTE72 X.X.X.30: agents: 0 (READY: 0) dial_level: 5 (0|0|1) 0
ROUTE72 X.X.X.30: Calls to place: 0 (0 - 0 [0 + 0|0|0]) 9
CAMPAIGN DIFFERENTIAL: 5.65 0.6 (0.75 - 0.15)
LOCAL TRUNK SHORTAGE: 0|0 (9 - 300)
X.X.X.33 Debug: 2013-11-21 08:52:32
!! AVAILABLE ONLY TALLY THRESHOLD triggered for LOGGED-IN_AGENTS: (5 > 1)
ROUTE72 X.X.X.33: agents: 0 (READY: 0) dial_level: 5 (0|1|0) 0
ROUTE72 X.X.X.33: Calls to place: 0 (1 - 1 [0 + 1|0|0]) 1
CAMPAIGN DIFFERENTIAL: 5 0.3 (0.7 - 0.4)
LOCAL TRUNK SHORTAGE: 0|0 (1 - 300)
Where is the logic or am I wrong?
I can have 30 agents on one server and 4 agents on another logged in to the same campaign and that another server will dial with available only tally set to Y? I suggest this should be calculated on total agents logged in to the campaign, when using campaign routing extension sending to any phone server within the cluster.
Vicibox 5.0.3., VERSION: 2.8-417a BUILD: 131019-0849