Drop Call Seconds Not Working

[mav2287]

I have set the "drop call time" seconds to 0 yet the drop calls are still taking 10-13 seconds to actually drop. We have it set to hung up but for some reason it is waiting 10-13 to actually hang up. We have also tried to set the drop call time to anywhere from 1-3 seconds with similar results. I have check the real time reports and it also shows the call as waiting for this 10-13 second period. I also check when an agent hangs up a call it takes place instantly so there isn't a global delay with hangups. Anyone else having this issue?

[williamconley]

Silly question: Is this for inbound calls? Outbound calls? Campaign autodialed outbound calls are controlled by the campaign settings, whereas inbound calls are controlled by the Ingroup settings. Not saying you're not "with it", but you are a bit light on the technical details of the situation.

Have you tried this in a controlled environment? (Fresh campaign, single call, ratio dialing with 1:1 and a single agent logged in JUST for testing to a cell phone YOU control to be sure you control all aspects of the call and can watch what happens with NO OTHER calls happening ...)

Also: Is this a recent development on an old machine/system ... or is this a fresh install that has never been used until now ... or (my favorite) a fresh install with an old database in it?

Also: Verify that your asterisk version in Admin->Servers matches your asterisk version from "asterisk -V" (I was unaware 1.8.24 was installed via 5.0.3, I thought it was 1.8.23.0-vici ?)

Good job posting your system specs, though. Like to see that. Happy Hunting!

[mav2287]

These are outbound calls made in ratio mode. The testing was done in a test environment using my cell phone. It involved a test list and test campaign. This server is a fairly recent machine and as far as I can tell it has never worked. As of a few days ago asterisk 1.8.24 installs when you zypper up per the instructions for the preload version. I know it is as of a few days because when I originally installed it didn't. I did also verify that it matched in the server section identical to what I got when I pulled up the asterisk console.

[williamconley]

check the agi that's responsible for tracking it and placing it in a conference room. you may need to turn on logging (admin->servers). if your routing exten is 8368 ... have a look in extensions.conf and find the process that is fired by 8368 and find the log it stores in. trace it through with some "extremes". set drop call seconds to zero and then to 60 and see if you can affect it at all. troubleshoot!