park call (holdtime) Report

[rrb555]

Hi,

Vicibox v3.1.15 release
VERSION: 2.8-408a
BUILD: 130711-2208

how do I find the park call (Hold time) report?

Thanks in advance

[williamconley]

Reports -> Inbound Service Level Report

Choose your ingroup and date(s)

[rrb555]

Is there a per agent park call (hold time) report available?

[geoff3dmg]

There is no overall report for that. The information is stored in the database though. You can see it on a per agent basis on the agents stats page (Inbound/closer calls for this time period has a 'wait' column). But unless you are looking at the AGENTDIRECT in-group I don't see how this can be useful information.

[rrb555]

i think i solved my own question.

Reports > Agent Time Detail > enable "Show Parks-Holds"

Cheers

[geoff3dmg]

Ah ha, that's new. Learn something every time I come here.

[williamconley]

Excellent Post-Back, too!