Detects as answered right after dialing.

[ricardochenhe]

Hi,

I'm getting false answer detection from vicidial. Meaning that the customer phone haven't even ring yet and vicidial detects it as answered. I have no idea where to start to trouble shoot it.
Vicidial version:
VERSION: 2.8-410a
BUILD: 130824-2319

IAX2
Account entry:
[elastix1]
host=192.168.100.10
username=vicidial1
secret=secret
type=friend
disallow=all
allow=ulaw
allow=alaw
qualify=yes
context=from-internal
Dial Plan:
exten => _XXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _XXXXXX.,2,Dial(IAX2/elastix1/${EXTEN},,tTor)
exten => _XXXXXX.,3,Hangup

Vicidial is connected to a XORCOM (elastix based appliance) that are connected to 10 telular (phonecells).

Also I'm located at Panama, does the dial tone has to do with this?

Any guide will be appreciated. Thanks.

[williamconley]

connect to a real carrier instead of elastix.

connect with sip instead of iax2

post cli output from the elastix machine

[ricardochenhe]

The problem is that I have a elastix appliance with the E1 and phonecells. and its shared among regular SIP phones and also vicidial.

I'll try changing iax2 to SIP and post the results of the CLI

Thanks

[williamconley]

You should still test with a normal sip carrier to see if you can isolate the issue. If it happens with an external sip provider (generic) you'll be looking in a totally different place than if the problem only exists with this one particular FreePBX flavor.