by geoff3dmg » Wed Dec 18, 2013 6:26 am
I have the latest SVN (r2052) installed in my Vicibox 5.03 Cluster (1x DB/Web, 2x Diallers). I have two campaigns setup that allow inbound calls. CAMP1 allows ingroup CAMP1_IN and CAMP2 allows ingroup CAMP2_IN. All my agents are setup with 'Agent choose blended' = 0, 'Agent choose ingroup' = 0 and 'Closer Default Blended' = 1. I have also set all my agents to have both CAMP1_IN and CAMP2_IN ingroups selected by default. What happened on my Vicibox 4.03 dialer would be that they only received calls that are associated with the campaign they are logged into. However what's currently happening is that they are recieving calls for both ingroups regardless of the 'Allowable Ingroups' campaign setting.
Vicibox 5.03 from .iso | VERSION: 2.10-451a BUILD: 140902-0816 | Asterisk 1.8.28.2-vici | Multi-Server | Amfeltec H/W Timing Cards | No Extra Software After Installation | Dell PowerEdge 1850 | Pentium 4 'Prescott' Xenon Quad @ 3.40GHz