Color of ingroup call

[dspaan]

Hi,

I was testing with some ingroup calls. The color of the ingroup is lime green. Most of the test calls i did were of this color but sometimes the color was grey. Does anyone know what could cause this?

[williamconley]

Um ... you have set the color of the ingroup to lime green? (OK, that could be obvious, but since you've not posted any other details ... I have to assume you don't know ...)

Group Color - This is the color that displays in the agent client app when a call comes in on this group. It must be between 2 and 7 characters long. If this is a hex color definition you must remember to put a # at the beginning of the string or the agent screen will not work properly.

[dspaan]

Most of the test calls i did were of this color but sometimes the color was grey. Does anyone know what could cause this?

I actually never read that help text but you don't have to type out the hex code per se. You can also type blue, red, orange, yellow, etc. Lime works too. The only thing i don't understand is why it would work for some calls and for other calls it would be grey. Maybe if the call dropped from ingroup1 to ingroup2 it would influence the color?