update customer information before press webform

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

update customer information before press webform

Postby pzalewski » Sat Jan 04, 2014 12:17 pm

If I change the customer information, like first_name adress3 etc. in the agentscreen an press webform, the changed information are not transfer to the webform. The Link take the Information from the database, not from the screen. Alter Data is 1 an Alter Phone is 0.
I use the following VERSION: 2.7-370c BUILD: 130508-2255

In a preview VERSION: 2.2.1-261 BUILD: 100625-1118 it workes to change data and transfer it to the webform.

Does somebody know, how I can solve the problem ?
pzalewski
 
Posts: 1
Joined: Sat Jan 04, 2014 11:36 am

Re: update customer information before press webform

Postby williamconley » Sun Jan 05, 2014 10:09 pm

are you sure you are performing both these tests in the same manner? Or is one of them using custom fields with a form and the other straight from the vicidial lead information screen? And are all other settings the same?

also: be sure to post your installation method (with version for ISO and link for scratch install instructions) for each system you reference. installation can make a difference!
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 83 guests