Blind Monitoring

[Winning]

Hi Everyone,

I am having a problem when I try to monitor my agents. I get the error message below :

ERROR: blind_monitor INVALID PHONE LOGIN - monitor_cell|6666

I've had this feature work on my old server 3.1.5 and I recently upgraded to 4.0.3.

Can someone please provide some insight ?

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Is "monitor_cell" an entry under admin->phones in your system? doesn't seem likely to me. The error clearly states that the phone entry is not valid ... and I'm tempted to believe it at this point. Have you looked at the manual for your version of Vicidial (which I don't know because you did not post your Vicidial version, only your installer version) for how to Monitor? (It likely has changed since your previous version ...). Why did you "recently" change to 4.0.3 (reinstall?) when 5.0.3 has been out for quite some time ... unless recently was a few months ago ...?