Agents auto pausing after call disposition

[richardroi]

Support,

Agents are complaining about " auto pausing after call disposition" after manual call (random events), there is no error on my monitoring, load average is normal. I've seen some thread http://www.eflo.net/VICIDIALforum/viewtopic.php?f=4&t=28182 about this but no clear answer yet.
Help and advise needed. Thank you.

[ksv2nash]

Hello,

You can disable this option in campaign details setting under "Agent Pause After Each Call" just select there "N" and submit.
and ask you agents to re-login it will solved your this issue.

Thank you.

[williamconley]

Support,

Agents are complaining about " auto pausing after call disposition" after manual call (random events), there is no error on my monitoring, load average is normal. I've seen some thread http://www.eflo.net/VICIDIALforum/viewtopic.php?f=4&t=28182 about this but no clear answer yet.
Help and advise needed. Thank you.

post the exact message displayed on the screen. if my guess is correct, your agents are dropping packets to the vicidial web server (which causes auto-pause).

[richardroi]

Thanks guys. Will post screenshot if agents encountered the issue again. Like what i said it happens randomly with random agents, I did ask the agents they are saying " you're session has timed out" or something like that, but i will provide screenshot just to be sure. My question is how come it is only happening after manual call.

Thank you!

[williamconley]

if it's only after a manual call, it may be that they dial wrong numbers from time to time (which inevitably "time out", not the session ... just the call). thus the request for the ACTUAL ERROR message. Always a good idea when an agent makes such a complaint ... require a screen shot. Makes life easier.

[richardroi]

Here is the screenshot. Cannot be wrong number because this happens after the agent talked to the client. And on monitoring it is showing that the agent is on Paused "no paused code"
Need help!
Thank you in advance.

[richardroi]

hello>>> any advice?

[geoff3dmg]

Are your system times correct (Admin -> Reports, then hit the plus sign next to the server header in the list at the bottom of the page). All the times should match up within a second of each other ideally.

[williamconley]

Never had that after a manual call anywhere. Perhaps your carrier settings are involved. Post asterisk CLI from an event if you can.

And consider a minor svn upgrade (in case it was a fluke in your version ...).