Novice* Question about Status reporting
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Novice* Question about Status reporting
by viciexpand » Tue Jan 28, 2014 6:31 pm
Is there anyway for me to see a report that shows how long agents are "paused" & how long they are "resumed"
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Re: Novice* Question about Status reporting
by ivschakravarthi » Wed Jan 29, 2014 12:16 am
Agent Performance Report & Agent Time Detail Report.
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