Transfer for Internal extension and ring back tone

[bghayad]

ello;

vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4

The strange thing that transfer for mobile or landline and using the 88 "IAX trunkloop" is working fine and return ring back tone, but when I need to transfer for another extension, I can not hear the ring back tone. I tried this using the IAX trunkloop and without it and the same result.

Can it be resolved? Because it is very important to get the ring back tone to know if it is ringing or not and what is the status !

Regards
Bilal

[williamconley]

i've never had a problem with a ringback tone on a local extension (unless the phone in question is set to auto-answer and never rings).

are you dialing the extension of a phone in admin->phones?

[bghayad]

Yes I am able to dial the phone extension which is configured at admin --> phones and I can hear ring back tone.

But when I do the transfer from the agent application, I do not hear the ring back tone (although it is ringing at the destination).

What could be the reason?

Regards
Bilal

[williamconley]

You will have to describe the situation in detail.

You just switched from "calling an internal extension" to "transferring to another agent" ... so let's get the exact situation in place to be sure.

You could post the button by button description along with asterisk CLI output to be sure we understand you ...

[bghayad]

Thanks a lot for the help, but still it is not resolved.

Doing internal calls (from extension to extension) is fine and giving ring back tone.

But doing transfer via agent interface to the extension does not return ring.

The steps:

The agent is logged in and in ready status.
The agent received the call from outside and talking with the customer.
As it is required to transfer the call for another extension, so the agent will do the following:

Click on Transfer-Conf
At Number to call, the agent placed the extension number that need to transfer for it which is: 1030
Dial Overwrite is selected
Click on Dial with customer

It is ringing at the extension 1030 but we do not hear ring at the agent .. and when the extension answering the call, the voice is very clear.

Below are the CLI logs:

CC*CLI>
CC*CLI>
[Feb 5 15:00:19] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 5 15:00:19] -- Executing [1030@default:1] Dial("Local/1030@default-00000073;2", "SIP/1030,60,") in new stack
[Feb 5 15:00:19] == Using SIP RTP CoS mark 5
[Feb 5 15:00:19] -- Called SIP/1030
[Feb 5 15:00:19] -- SIP/1030-0000001c is ringing
[Feb 5 15:00:49] == Spawn extension (default, 1030, 1) exited non-zero on 'Local/1030@default-00000073;2'
[Feb 5 15:00:49] -- Executing [h@default:1] AGI("Local/1030@default-00000073;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
[Feb 5 15:00:49] -- <Local/1030@default-00000073;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0

Regards
Bilal

[geoff3dmg]

Code: Select all

[Feb 5 15:00:19] -- Executing [1030@default:1] Dial("Local/1030@default-00000073;2", "SIP/1030,60,") in new stack

Asterisk was never asked to provide a ringing tone. If you use a custom 3-Way transfer prefix in the campaign settings you can override this Dialplan setting with a custom one (R in the Dial application flags is all you need IIRC).

[bghayad]

Hello;

Still I do not hear the ringback tone when I am transferring for local extension (but I am hearing the ring back tone when I do transfer via the DAHDI or SIP trunk for mobile or land line) although I did modification in the extesions.conf as shown below, what could be the reason? Please note that the Phone is Off Hook (so he is always in the conference room when he is logged in).

I did customization in the extensions.conf and I used the following format:

Code: Select all

exten => 1030,1,Dial(SIP/1030,60,rtT)
exten => 1030,2,Goto(default,850266666666661030,1)
exten => 1030,3,Hangup()


And below is the CLI result which displays that rtT arguments that I added:

[Feb 13 18:49:26] -- Executing [1030@default:1] Dial("Local/1030@default-0000001a;2", "SIP/1030,60,rtT") in new stack
[Feb 13 18:49:26] == Using SIP RTP CoS mark 5
[Feb 13 18:49:26] -- Called SIP/1030
[Feb 13 18:49:26] -- SIP/1030-00000018 is ringing
[Feb 13 18:49:29] -- SIP/1030-00000018 answered Local/1030@default-0000001a;2

Of course, calls between extension is returning ring back tone.
What could be the problem? Any required settings for this?

I need to know if it is working with you (are you able to hear ring back tone when doing transfer to internal extension while you are Off Hook)? What do you use in ur dial plan and what do you use transfer settings?

Regards
Bilal

[bghayad]

Please I need help .. Why I can not get ring back tone?
Anyone do this kind of transfer and is getting ring back tone?

Regards
Bilal

[geoff3dmg]

Uppercase 'R' as I said before for your Dial application options.

[bghayad]

First of all, are you able to hear ringing tone when you do transfer for Internal Extension? Did you test this?

I tried the 'R' and it is the same "I do not hear any ringing while it is ringing at the destination". Also normally the 'R' in asterisk will generate ring even if the destination is not ringing .. so it cause fake ringing. Again, I tried the 'R' and the same result (no ring).

Any advise?

Regards
Bilal

[geoff3dmg]

Yes, I get ringing with the default dialplan settings on both my Linux Agent PCs (Using Linphone 3.5.2) and my WinXP machines (Using Zoiper 2.42). I am suspecting that you have a client side configuration issue. Certainly on both Zoiper and Linphone you have to tell the softphone application which device to use for the ringing (Zopier tends to like to default to the onboard sound rather than the USB headset for example).