VTiger click to call through Vicidial

[andrei.miron]

Hi Vicidial users,

Mr. Florell created a patch for VTiger integration with Vicidial. Unfortunately this was not updated for any version later then 5.1.
I created a patch for Vtiger integration with Vicidial.
I tested with VTiger 5.4.0 and the last Vicidial version (VERSION: 2.8-409a BUILD: 130809-1410 ) and also with VERSION: 2.4-334a BUILD: 110831-2038.
I think it will work with any Vicidial version because the call is launched through an API call.
You can download the patch from http://www.iqrate.ro/vicidial-and-vtiger-integration (I can't attach the file in this message).
Before you install the patch you should edit the patch and put the IP address of your Vicidial server. IP address in the patch (192.168.0.1) is just as an example.
Pay attention that the usernames from VIcidial and Vtiger should be identical.

Mr Florell you are welcome to review the code and put in the official repository if you think is a good thing.

Best regards,
Andrei

[mflorell]

Thank you very much for posting your solution. It would also be great if you would post it to the Issue Tracker so it can be available to anyone searching there for patches.

We will not be including any updated patches for Vtiger in the Vicidial codebase because we don't have any up to date development systems to test and confirm that it works, and due to Vtiger's many security and scalability issues we don't really recommend anyone use it anyway.

[andrei.miron]

I have to create a new account for Issue Tracker? Or I did something wrong? I tried to access http://www.vicidial.org/VICIDIALmantis and my credentials for Vicidial forum are not working.

It seems my Vicidial forum account is not working in Mantis.

Andrei

[mflorell]

That is correct, you need a separate Issue Tracker account to view and post to the Issue Tracker.

There is a simple reason why, the forum attracts spammers and gets thousands of registrations per day(most of which are purged automatically at night), the Issue Tracker does not and cannot handle thousands of registrations per day.

[ruben23]

@ andrei.miron

Base on your link i cant download the patch at all, any idea how i can download it. Thanks

[andrei.miron]

Hi Ruben,

Please try again here http://www.iqrate.ro/vicidial-and-vtiger-integration/

Best regards,
Andrei

[eroennig]

Can someone confirm if this patch works with vtiger6 as well?

[andrei.miron]

No it is not working.
The patch is changing the PBX module from Vtiger. THis module is not available in Vtiger 6.

[eroennig]

Thank you!
Is this patch only for the "click to dial" function to work, or is it for a complete integration like the 5.1.0 vtigercrm? Does webform, incoming/outgoing call popup work?

[eroennig]

and how exactly would I apply this patch? Thank you

[andrei.miron]

You should open the patch with a text editor and replace 192.168.0.1 with your Vicidial name or IP address.
After that you should:
- cd to your vtiger directory. For example cd /var/www/html/vtigercrm
- then apply the patch with the command: patch -p1 < /path/to/the/vtiger540_patch

After that you will have the posibility to call from Vtiger through Vicidial.
Pay attention that you have to define the users with the same names in both systems (Vtiger and Vicidial). It is not needed to activate the Vtiger module in the Vicidial. Vtiger will mark by itself the call activity.

I hoe it helps you.

[eroennig]

Great, thank you very much. This answered most of my questions.
One more question, tho... Will incoming and outgoing call popups work, as it did with vtiger 5.1? Or is this patch ONLY for the click to dial function?

Regards

[williamconley]

Moved to "support" board as this is obviously not a "general discussion" LOL

To fix the rest of the integration would likely require a patch to Vicidial not vTiger. I think we've done this for 5.2, but not sure about 5.4 (and it was a loooooong time ago, LOL).

[eroennig]

I know, it's very outdated by now.
We would love to have a sugarcrm integration, since we like it a lot better.
However, sugarcrm integration seems not to be available due to licensing issues and would have to be "custom-integrated", which we might consider later on. We are just now setting the whole thing up and my boss does not want to invest a ton of money into something, that we might not use as much as expected in the end...
That being said, I guess we will be stuck with a very old and outdated version of vtigercrm for now...

[williamconley]

Understood. However, I'm not entirely certain 5.4 (or even 6.0) integration would be outrageously expensive IF you were to stick with just upgrading the existing integration to match a later version of vTiger. In fact, that same integration method could theoretically be applied to SugarCRM. The only serious drawback with Sugar is that they do not allow multi-level management. So your managers manage everyone or no one, there are no "groups" beyond all or nuttin. (Oh, and they disabled POP3 oddly and it has to be turned on? Still trying to figure that one out, LOL).

[andrei.miron]

Great, thank you very much. This answered most of my questions.
One more question, tho... Will incoming and outgoing call popups work, as it did with vtiger 5.1? Or is this patch ONLY for the click to dial function?

Regards

This patch is only for click to dial.
You can have incoming popups if you:
- put the webform htttp request into Vicidial. Here I see 2 choices:
1. easy one put the line for searching in vtiger and let the agent to choose where to note the comments or update the record (I mean can be in lead, opportunity or contact etc.)
2. insert the leads first into vtiger. Export them from vtiger and import into Vicidial. Now use the vendor id in the webform link and the pop-up will show you the record.

Regarding the sugarCRM now we have suiteCRM which is entirely open source.

Andrei

[zafarkk10]

Hi

Is patch available for vtiger 7.3 or any one help me out.

http://www.iqrate.ro/vicidial-and-vtiger-integration

Thanks

[carpenox]

vTiger isnt supported anymore for integration with vicidial like it use to be. I tried to setup 7.2 months ago to have the same issues youve been having. The asterisk connector never synced properly which made click to call not function. Im down to work on this together if your interested and perhaps write up a whitepapaer or something for the wiki. Hit me up on skype if your interested