Status mismatch

[Iz3k34l]

Ok, i have leads that randomly have the status in the vicidial_log table of 'dispo' but in the vicidial_list table they will have the correct status of 'sale' or 'NI' or what ever it should really be. The difference in disposition wouldn't really be a big deal if not for the fact that during the daily export of sales report, the leads are generated based off of this table. Unless there are other problems that this could create. The only thing i can see is that it only happens when its an agents chosen disposition, not one chosen by the dialer. With that said i have already been down the road with the agents in making sure they are diligent in correctly dispositioning the calls (not to say it doesn't happen) but it is still happening. Although i have no captures of server loads or call-number screen shots at the approximate times these things happen there is nothing abnormal going on, in fact at time when i would expect something to be wrong there isn't (160+ calls at a time, high burst in server load)

Thanks in advance for your help

[williamconley]

Try to find a common thread among errors. Time of day, agent, campaign, user group, carrier, inbound vs outbound, call menu ... anything. There is a process that runs at the termination of the call that may sync these values or it may be a misfire in the dispo routine.

A sledgehammer method would be to write a "dispo_url" php page that reaches in and checks both locations for errors and logs the error somewhere and then fixes it. This will both "duct tape" the problem and give you reporting that may prove useful to find the actual reason.

Also: You could upgrade ... and if it turns out to be a bug already squished, you're "done".

[geoff3dmg]

DISPO in the call log are usually agent errors (PC crashed, closed web browser, pressed back or similar). The system will change these to an ERI status overnight IIRC. Are you sure one of your managers isn't just going in and fixing these? (check the admin change log for one of the leads you've identified).