Hi People,
Version 2.8 | SVN 2020
On manual dialling ViciDial doesn't verify the manual dialled number against the DNC? Is this normal behaviour.
There is a check-box to search for existing lead information - surely if a number can be verified against the entire list, it can/should be verified against the DNC as well?
Regards,
Rudolf
DNC for Manual Dialing
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DNC for Manual Dialing
by Rudolfmdlt » Mon Mar 03, 2014 3:35 am
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Re: DNC for Manual Dialing
by geoff3dmg » Mon Mar 03, 2014 5:07 am
There are per campaign settings for both of these things. Check how you have 'Manual Dial Filter' and 'Agent Lead Search Method' setup. You'll probably want Manual Dial Filter = DNC_ONLY (or DNC_AND_CAMPLISTS_ALL) to have it work how you want.
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Re: DNC for Manual Dialing
by Rudolfmdlt » Tue Mar 04, 2014 3:09 am
Lesson Learnt! Thank you Geoff3dmg.
When I couldn't find any manual dial DNC settings by the normal campaign DNC settings I assumed that there where no such settings.
Thanks again!
Rudolf
When I couldn't find any manual dial DNC settings by the normal campaign DNC settings I assumed that there where no such settings.
Thanks again!
Rudolf
- Rudolfmdlt
- Posts: 92
- Joined: Thu Jul 25, 2013 2:07 am
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