Call Recordings

[richardroi]

Support,

Question: Our clients are complaining about bad line, but when we listen to the recordings it is clear. Can someone explain this?

Thank you.

[rrb555]

it has something to do with your voip or internet connection. check the connection using mtr going to your VOIP server

[richardroi]

thank you. can you give me a reason why it is clear on the recording? isn't it supposed to be garbled or choppy also on the recordings?

[deficit]

Well i would have to say you are on to something.. If the audio from both parties is clear on the recording I would say its impossible for the audio to be garbled in the live call the recording is the live audio the clear recording had to come from a clear phone call..

[richardroi]

I still cannot find any reason why this is happening!