Separate MANUAL DIAL and FAST DIAL permissions

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Separate MANUAL DIAL and FAST DIAL permissions

Postby caspar » Tue May 08, 2007 5:11 am

FAST DIAL is a long waited features where agents can add new leads and dial them. I assume this is also reflected in the agent's reports.

BUT MANUAL DIAL does not reflect on the agent's reports so we do not want them to use MANUAL DIAL. We want to keep track of all number being dialed and by whom.

Is there a way to disable MANUAL DIAL but enable FAST DIAL?
caspar
 
Posts: 111
Joined: Thu Dec 21, 2006 6:55 am
Location: South Africa

Postby mflorell » Tue May 08, 2007 11:58 am

MANUAL DIAL should log if you aren't using the override field in there. there is no way to disable only one unless you remove the code for either the MANUAL DIAL link or the Override field.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: No registered users and 123 guests