VICI Dial problem

[jimmypatel]

I am using VICI Dial ver 2.4 when the agent transfers the call to internal extension they cannot hear the ring of the particular extension.

[boybawang]

you need to add a 'r' and 'R' on your sip trunks dialplan

[jimmypatel]

you need to add a 'r' and 'R' on your sip trunks dialplan

we are using PRI Trunks dialplan

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Show an asterisk command line example and explain the exact method of transfer (button for button).

[striker]

you need have dialplan with r or R option to get the ringback sound.

as u said u r transferring the call to a internal extension, so u should have a dialplan like below

exten => _99XXX,1,Dial(SIP/${EXTEN:2},,r) or exten => _99XXX,1,Dial(SIP/${EXTEN:2},,R)

assumed u have three digit intenal extension. were 99 is dialprefix.