Manual answer inbound calls

[asyscom]

Hi,

i'm configuring the inbound call campaing and all works fine but i have only a problem with auto answer and, for us, is a problem because the operators make other activity during job time and they aren't every moment on vici dial agent page.

I've try to disable On-Hook Agent but if i the agent login , the phone not ring but, if a call income, i see that there is a call on queue but i cant get it...and the phone not ring.

If set yes On-Hook Agen the phone ring when agent login but the call are answer automaticaly.


Is ther a solution to solve this problem?

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Turn off AutoAnswer on your phone. this is NOT related to Vicidial nor is it a setting in Vicidial.

[mrgunston]

Really good question asyscom! We are looking for something similar. It is a shame that williamconley copies and pastes those annoying passive aggressive notes rather than something that is actually helpful!

Just curious, did you ever figure this one out?

[williamconley]

Really good question asyscom! We are looking for something similar. It is a shame that williamconley copies and pastes those annoying passive aggressive notes rather than something that is actually helpful!

Just curious, did you ever figure this one out?

I'll bet you that he followed the passive aggressive advice and that fixed the problem.

But what do I know.