Team ,
I have installed vicidial VERSION: 2.8-403a and its working fine for inbound process . When agent log into vicidial screen , the agent's default status is in PAUSE mode . How can i change this default as "RESUME" mode . means when agent get in to the screen , he should get RESUME Mode .
Thanks,
PAlani
Auto Resume Mode
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Auto Resume Mode
by palani.sivagurunathan » Wed Apr 02, 2014 7:56 am
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Re: Auto Resume Mode
by mflorell » Wed Apr 02, 2014 4:09 pm
When an agent logs in they are always put initially into PAUSE mode until the agent clicks RESUME or an API command is received to do that. There is currently no current way to disable this.
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