Vicidial inbound campaign calls not landing

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Vicidial inbound campaign calls not landing

Postby 14sudharsan » Mon Apr 28, 2014 6:14 am

Hi Team,
Vicidial VERSION: 2.8-434a |BUILD: 140418-0914 |Asterisk 1.4.44-vici, | pri card = Digium, Inc. Wildcard TE420 quad-span T1/E1/J1 card 3.3V | No extra software installed | Intel(R) Xeon(R) CPU E5506 @ 2.13GHz | 500gb HDD

I have configured outbound campaign it's working fine

I have pointed for inbound did 30988000 . it was working fine while mapped to a phone extension .

But it was not working properly while mapping did to ingroup for inbound campaign .

It was playing ivr No available agents.

pls have a look while login inbound campaign below mentioned link . It was not showing ingroup list in closer inbound group selection page.
http://postimg.org/image/qk867mynf/

asterisk cli out put

[Apr 26 12:49:57] -- Accepting call from '4439939801' to '30988000' on channel 0/10, span 2
[Apr 26 12:49:57] -- Executing [30988000@from-pstn:1] AGI("DAHDI/41-1", "agi-DID_route.agi") in new stack
[Apr 26 12:49:57] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
[Apr 26 12:49:57] -- AGI Script Executing Application: (Monitor) Options: (wav|/var/spool/asterisk/monitor/MIX/20140426124957_30988000_4439939801)
[Apr 26 12:49:57] -- AGI Script agi-DID_route.agi completed, returning 0
[Apr 26 12:49:57] -- Executing [99909*13***DID@default:1] Answer("DAHDI/41-1", "") in new stack
[Apr 26 12:49:57] -- Executing [99909*13***DID@default:2] AGI("DAHDI/41-1", "agi-VDAD_ALL_inbound.agi") in new stack
[Apr 26 12:49:57] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Apr 26 12:49:58] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Apr 26 12:49:58] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Apr 26 12:50:00] -- Started music on hold, class 'default', on DAHDI/41-1
[Apr 26 12:50:01] == Parsing '/etc/asterisk/manager.conf': [Apr 26 12:50:01] == Parsing '/etc/asterisk/manager.conf': [Apr 26 12:50:01] Found
[Apr 26 12:50:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 26 12:50:01] Found
[Apr 26 12:50:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 26 12:50:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 26 12:50:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 26 12:50:03] -- Stopped music on hold on DAHDI/41-1
[Apr 26 12:50:03] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Apr 26 12:50:03] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Apr 26 12:50:03] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Apr 26 12:50:03] -- Playing 'generic_hold' (escape_digits=) (sample_offset 0)
[Apr 26 12:50:06] == Parsing '/etc/asterisk/manager.conf': [Apr 26 12:50:06] Found
[Apr 26 12:50:06] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 26 12:50:06] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 26 12:50:09] -- Started music on hold, class 'default', on DAHDI/41-1
[Apr 26 12:50:14] -- Span 2: Channel 0/10 got hangup request, cause 16
[Apr 26 12:50:14] -- Stopped music on hold on DAHDI/41-1
[Apr 26 12:50:14] == Spawn extension (default, 99909*13***DID, 2) exited non-zero on 'DAHDI/41-1'
[Apr 26 12:50:14] -- Executing [h@default:1] DeadAGI("DAHDI/41-1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Apr 26 12:50:15] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Apr 26 12:50:15] -- Hungup 'DAHDI/41-1'

Pls any body hear to help me to fix this error . I was keep on posting same issue in this forum from apr-16 but . no response

If any details your required or missing let me know will share with you.
Thanks in Advance
unable to find iso version ? |openSUSE 11.1 (x86_64) | Vicidial VERSION: 2.2.1-237 BUILD: 100510-2015 | Asterisk 1.4.21.2-vici | Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5506 @ 2.13GHz | 8 core processor
14sudharsan
 
Posts: 44
Joined: Fri Oct 01, 2010 10:45 am

Re: Vicidial inbound campaign calls not landing

Postby williamconley » Thu May 01, 2014 9:59 pm

Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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