no one is in your session go back

[myquerry1983]

Hi,

doing inbound here,what is the cause of "no one is in your session go back" that will pop up in agent screen,sometimes it will not display sometimes it will..what is the cause of this?how to get rid of these?


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[williamconley]

Sometimes it is because the agent never answered their phone (which is the session being referred to), sometimes it will be because the network connection is so bad that while they may have answered the phone, the system does not KNOW they answered the phone.

If you are not sure, you can dial in to the agent's "session" directly and see if you can talk to them. If you can, there is a deeper problem. If you can not, then there is a problem with the call to the agent during login.

[boybawang]

check the connection between the dialer to the softphone , also if your doing inbound try the "off hook" agent feature

[williamconley]

check the connection between the dialer to the softphone , also if your doing inbound try the "off hook" agent feature

It's "OnHook", but good advice

[boybawang]

On hook rather, sorry

[myquerry1983]

Hi all,,Thanks for the reply.. im sorry for late reply