Waiting ring and dial time out, call does not go live

[Willsterza]

Hi All,

i am currently running VERSION: 2.8-439a ,BUILD: 140515-1610, its and express installation I used ViciBox5.x86_64-5.0.3.iso

The issue i am having is when i dial a UK number i get an answer and can talk fine with no clarity issue,the issue is the call is not being picked up as live and dial times out

"Waiting for ring"

Below is my Carrier setting and CLI trace, please note carrier does not do Registration string and no Globals Strings

Dial Prefix is 00 in campaign

[ODC_Test]
username=XXXXXXX
secret=XXXXXX
disallow=all
allow=g729
type=friend
qualify=yes
trunk=no
host=192.168.10.1

exten => _0044XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _0044XXXXXXXXXX,n,Ringing()
exten => _0044XXXXXXXXXX,n,Dial(SIP/ODC_Test/${EXTEN},30,Tot)
exten => _0044XXXXXXXXXX,n,Hangup()

Connected to Asterisk 1.8.27.0-vici currently running on voice1 (pid = 1844)
Verbosity is at least 21
[May 19 13:54:45] > Refreshing DNS lookups.
[May 19 13:55:01] == Manager 'sendcron' logged on from 127.0.0.1
[May 19 13:55:01] == Manager 'sendcron' logged on from 127.0.0.1
[May 19 13:55:01] == Manager 'sendcron' logged off from 127.0.0.1
[May 19 13:55:06] == Manager 'sendcron' logged on from 127.0.0.1
[May 19 13:55:06] == Manager 'sendcron' logged off from 127.0.0.1
[May 19 13:55:11] == Manager 'sendcron' logged off from 127.0.0.1
[May 19 13:55:15] == Manager 'sendcron' logged on from 127.0.0.1
[May 19 13:55:15] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-00000007;2", "8600051,F") in new stack
[May 19 13:55:15] > Channel Local/8600051@default-00000007;1 was answered.
[May 19 13:55:15] -- Executing [0044XXXXXXXXX@default:1] AGI("Local/8600051@default-00000007;1", "agi://127.0.0.1:4577/call_log") in new stack
[May 19 13:55:15] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=XXXXXX))
[May 19 13:55:15] -- <Local/8600051@default-00000007;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[May 19 13:55:15] -- Executing [0044XXXXXXXXX@default:2] Ringing("Local/8600051@default-00000007;1", "") in new stack
[May 19 13:55:15] -- Executing [0044XXXXXXXXX@default:3] Dial("Local/8600051@default-00000007;1", "SIP/ODC_Test/0044XXXXXXXXX,30,Tot") in new stack
[May 19 13:55:15] == Using SIP RTP CoS mark 5
[May 19 13:55:15] -- Called SIP/ODC_Test/0044XXXXXXXXX
[May 19 13:55:16] == Manager 'sendcron' logged on from 127.0.0.1
[May 19 13:55:16] -- Executing [58600051@default:1] MeetMe("Local/58600051@default-00000008;2", "8600051,Fmq") in new stack
[May 19 13:55:16] > Channel Local/58600051@default-00000008;1 was answered.
[May 19 13:55:16] -- Executing [8309@default:1] Answer("Local/58600051@default-00000008;1", "") in new stack
[May 19 13:55:16] -- Executing [8309@default:2] Monitor("Local/58600051@default-00000008;1", "wav,20140519-135515_2070605632") in new stack
[May 19 13:55:16] -- Executing [8309@default:3] Wait("Local/58600051@default-00000008;1", "3600") in new stack
[May 19 13:55:16] == Manager 'sendcron' logged off from 127.0.0.1
[May 19 13:55:17] == Manager 'sendcron' logged off from 127.0.0.1
[May 19 13:55:21] -- SIP/ODC_Test-00000006 is ringing
[May 19 13:55:24] -- SIP/ODC_Test-00000006 answered Local/8600051@default-00000007;1
[May 19 13:55:39] == Manager 'sendcron' logged on from 127.0.0.1
[May 19 13:55:39] -- Executing [h@default:1] AGI("Local/8600051@default-00000007;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----24-----15") in new stack
[May 19 13:55:39] -- <Local/8600051@default-00000007;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -24-----15 completed, returning 0
[May 19 13:55:39] == Spawn extension (default, 0044XXXXXXXXX, 3) exited non-zero on 'Local/8600051@default-00000007;1'
[May 19 13:55:39] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-00000007;2'
[May 19 13:55:39] -- Executing [h@default:1] AGI("Local/8600051@default-00000007;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 19 13:55:39] -- <Local/8600051@default-00000007;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[May 19 13:55:39] == Manager 'sendcron' logged on from 127.0.0.1
[May 19 13:55:39] == Manager 'sendcron' logged on from 127.0.0.1
[May 19 13:55:39] == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-00000008;2'
[May 19 13:55:39] -- Executing [h@default:1] AGI("Local/58600051@default-00000008;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 19 13:55:39] -- <Local/58600051@default-00000008;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[May 19 13:55:39] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-00000008;1'
[May 19 13:55:39] -- Executing [h@default:1] AGI("Local/58600051@default-00000008;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 19 13:55:39] -- <Local/58600051@default-00000008;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[May 19 13:55:40] == Manager 'sendcron' logged off from 127.0.0.1
[May 19 13:55:40] == Manager 'sendcron' logged off from 127.0.0.1
[May 19 13:55:40] == Manager 'sendcron' logged off from 127.0.0.1

[geoff3dmg]

Code: Select all

exten => _0044XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _0044XXXXXXXXXX,n,Ringing()
exten => _0044XXXXXXXXXX,n,Dial(SIP/ODC_Test/${EXTEN},30,Tot)
exten => _0044XXXXXXXXXX,n,Hangup()

This isn't the recommended dial plan for a carrier in ViciDIAL. I have the following:

Code: Select all

exten => _944.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _944.,2,Dial(SIP/${EXTEN:1}@carrier,,tTor)
exten => _944.,3,Hangup

Note the lack of Ringing(), and the parameters for the Dial() app.

[Willsterza]

Thanks for the reply, I changed as requested rebooted the dialler still no luck, i'm pretty stumped on this one

[striker]

this might happen if you have wrong asterisk version set in ADMIN-SERVERS- asterisk version

if it show 1.4.... change it to 1.8.26.1 and submit
then again clieck Rebuild conf files.

[Willsterza]

Striker you are a Legend, that was the issue, Why would this happen? Is the an issue that needs to be fixed by developers?

[geoff3dmg]

It's a problem with the vicibox installer.

[Willsterza]

Hopefully this gets fixed in the next release, cant believe issue was so simple, yet took a week to reslove, but I see this as a positive as it made me a bit more wiser

[brown078]

Hello,
I am having the exact same issue on the latest version:

VERSION: 2.10-446a
BUILD: 140625-1931

I have changed the asterisk version and rebuilt the conf file with no avail. Has there been any other solutions of something to look for?
Thanks and best!

[schernit]

Same issue here.

Vicibox
VERSION: 2.10-442a
BUILD: 140612-2153
Asterisk 1.8.23.0-vici

I try changing asterisk versión en server table but it is not workiing fine.

I can work (call, hang up) but vicidial seems to not detect established and hangup event to show on the agent view.

Regards,

Sebastian

[mflorell]

Upgrade to most recent svn/trunk. We have made some recent changes to manual dial logging and detection that should fix these issues.

[markandresilo]

Almost same issu here.

why does our vicidial agent is "waiting for ring" but we already answered the call and after a moment of time it says timed out and call does not go live