Hot Transfer Campaign

[Stevicci]

Hello,

I would like to set up a "hot transfer campaign" whereby a message plays to the called party "please wait while you are transferred" and then the call connects to the number (let's call it xferNum) set in "CONF-EXTEN" for the remote agent placing the call. I set this destination number (xferNum) for the remote agent and set the campaign to transfer to 8364 which allowed the played the audio in the audio store, but this required DTMF input for the transfer to take place. A quick workaround was to direct the call to a number in the dialplan, playback a message and then dial the transfer destination. My new issue is that I want this destination to be variable.

Is this already doable through Vicidial and am I making this harder than it needs to be or should I look into passing variable to the asterisk dialplan and continue with my current approach? I have created a custom mysql table where I can read this transfer destination from.

-----------------
Vicibox Redux v.4.0.3 from .iso | Vicidial 2.8-431a Build 140314-1134 | Asterisk 1.4.44-vici built by abuild @ build19 on a x86_64 running Linux | Single Server running ESXi-5.5.0-1331820-standard | No Digium/Sangoma Hardware | No Extra Software After Installation | Hp Proliant DL320e Gen8 | Intel Xeon CPU E3-1220 V2

[omarrodriguezt]

Hello,
I have not achieve this directly in the GUI of vicidial, but I did it before on the dial plan, using a mysql table to read the phone number to xfers as variable.

[Stevicci]

Hello Omar,

Thank you for the feedback. I have gone with this option and am using the AGI to interface with a php script containing mysql queries. I tried to post this Dialplan code but unfortunately it's considered to be too spammy.

[omarrodriguezt]

You are welcome.
Anything else, just let us know!