Survey SHOWS ONLY X NO-RESPONSE IN REPORT.

[Erget]

Hello.
Im having a problem with survey.
I have a test list with 200 numbers when im entering as an agent in vicidial everything looks ok, but when i download the list it shows only one Response Digit: X-NO RESPONSE. Im sure that they are pressing 1.
I would really appreciate your help.
This is my version:

VERSION: 2.8-409a
BUILD: 130809-1410
SVN Version: 2015
DB Schema Version: 1355
Revision: 2015
Node Kind: directory
Schedule: normal
Last Changed Author: mattf
Last Changed Rev: 2015
Last Changed Date: 2013-08-11 14:11:51 -0400 (Sun, 11 Aug 2013)

[omarrodriguezt]

Hello,
Can you create a test list with your own phone number and test it?

[Erget]

Hello.
I have done that with my own number and still it shows X NO-RESPONSE.
i dont know what the problem is.

[omarrodriguezt]

Ok, download the completed list (Administration -> Lists -> your list id -> download list)
and confirm that has only one status.
Also, when you were using your own numbers for test, what happened? does the system called you?
Can you post the cli when you receive and also when you hang up the test call?

[Erget]

i have download the list every time that i tried and it is only one response - one status.
the system calls me, i hear the voice and press1 and in the report shows only one response.

[omarrodriguezt]

Can you post the cli when you receive and also when you hang up the test call?