Real time Vs Inbound Report

[ivschakravarthi]

I have around 4 inbound groups and one campaign configured on my vicidial system.

I am facing a issue of Real time report not updating the fields [Calls Today & Dropped/Answered ] properly

On a day at a particular point of time ,below are my observations,

In Real time report

CALLS TODAY: 4971
DROPPED/ANSWERED:966/3212

In Inbound Report

Total Calls taken in this IN-Group : 5658
Answered Calls : 4230
Total Drop Calls : 1407

Around 700 -800 calls difference in total calls offered and answered calls also.
Please give some idea to resolve the issue.

Vicdial VERSION: 2.8-403a |BUILD: 130510-1350 |asterisk 1.4.27.1|single server |Centos6.5 |One Digium card | No cluster

[mflorell]

Answered is based on the Human Answered flag in the System Statuses and Campaign Statuses screens per status.