WARNING [16483]

[rakeshsharma]

Hello,
Will appreciate if anybody can help identify the problem we are facing since the last 20 Days with GoAutodial. Our process is Outbound with 30 Agents, Following are the details -

- ERROR TYPE
WARNING [16483]
WARNING [16483]app(underscore)meetme(dot)c2463 conf(underscore)run Unable to write


- No. of Agents
Facing error for 4-30 agents logged in.

- Server Configuration
Dell 2950 power Edge
16gb RAM
2TB hardisk(RAID)

- Internet
4mBps - TATA
OR
2mBps - AIRTEL

- GoAutodial
2.1

-Voip minutes
Various Vendors used
Currently TRICON and Net4India

[omarrodriguezt]

Good morning,

Can you confirm that Dahdi service is running?

[rakeshsharma]

Yes Dahdi service is running.
We also did a reload of the same.

Really appreciate response.

[omarrodriguezt]

Run the command df -h and post it here.

[rakeshsharma]

Code: Select all

Filesystem      Size  Used Avail Use% Mounted on
devtmpfs        7.9G   40K  7.9G   1% /dev
tmpfs           7.9G     0  7.9G   0% /dev/shm
tmpfs           7.9G  9.1M  7.9G   1% /run
/dev/sda1       914G  8.9G  859G   2% /
tmpfs           7.9G     0  7.9G   0% /sys/fs/cgroup
tmpfs           6.0G  113M  5.9G   2% /var/spool/asterisk/monitor
tmpfs           7.9G  9.1M  7.9G   1% /var/lock
tmpfs           7.9G  9.1M  7.9G   1% /var/run

[modified by williamconley for legibility]

[omarrodriguezt]

Are you using iptables firewall (iptables -L -n) ? if yes, disabled it temporary iptables -F (make sure you have physical access to the server not remote, in case anything goes wrong)
and see if the issue is still visible.

Have you installed g729 codec ? if not, make sure you don't have g729 allow on the carrier settings

[rakeshsharma]

No we are not using firewalls. We have used g729 codec but getting the same problem.
Kindly assist.

Regards

[omarrodriguezt]

Ok, show the information from iptables -L -n
Also, go to the cli and run the command: "core show translation" and post here the result

[williamconley]

Will appreciate if anybody can help identify the problem we are facing since the last 20 Days with GoAutodial. Our process is Outbound with 30 Agents, Following are the details -

Code: Select all

WARNING [16483]app(underscore)meetme(dot)c2463 conf(underscore)run Unable to write

- GoAutodial
2.1

1) Welcome to the Party!

2) I see all you posted about your system is "goautodial 2.1" ... As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) You only posted part of your error message. Please attempt to post the entire error message as well as the rest of that phone call if you can. Please also describe the entire situation (what is happening ... does a call fail? Does the server keyboard start smoking? LOL)

4) On the other hand, usually this indicates that there is a problem getting audio to a phone. The phone has lost connection (udp ports 10000-25000 are involved in passing audio to external sip phones).

5) Describe your entire network setup: Does the server have a public IP or a private IP (192.168.x.x or 10.x.x.x)? Are the agents on the same local network as the Vicidial server? What kind of router/firewall is in place?

Happy Hunting!

[striker]

output of
dahdi_cfg -vvvv

also post the output of server load once u have logged in more agent 10+ by typing the below command.

top

[rakeshsharma]

Hello All,
Thank for your support, the previous issue has been resolved. However we are facing something new now, hope you can help.
We have 30 agents logged in, at any given time we have 10 - 15 in calls and remaining 10 - 15 are waiting. The number of calls ringing even if it goes to 90 - 100 the number of waiting agents never comes down to 0. Meaning there are never 1 and above calls waiting for agents, "the calls waiting for agents " is always zero even if increase the dialer speed, Average avail time is always between 15 - 30 seconds. I have never noticed "agents waiting" fall to "0" and "calls waiting for agent" go to "1"Please find below the settings -----
-----
----
List Order: up Rank
List Order Randomize: N
List Order Secondary: LEADS_ASCEND
List Mix: DISABLED
Lead Filter: NONE
Drop Lockout Time: 0
Call Count Limit: 0
Call Count Target: 3
Minimum Hopper Level: 500
Automatic Hopper Level: Y
Automatic Hopper Multiplier: 2.0
Auto Trim Hopper: N
Hopper VLC Dup Check: N
Force Reset of Hopper: N
Dial Method: RATIO
Auto Dial Level: 4.5
Auto Dial Level Threshold: DISABLED
Available Only Tally: Y
Available Only Tally Threshold: DISABLED
Drop Percentage Limit: 3%
Maximum Adapt Dial Level: 3.0
Latest Server Time: 2100
Adapt Intensity Modifier: 0-Balanced
Dial Level Difference Target: 0-Balanced
Dial Level Difference Target Method: ADAPT_CALC_ONLY
Concurrent Transfers: AUTO
Queue Priority: 50-Higher
Multiple Campaign Drop Rate Group: DISABLED
Inbound Queue No Dial: DISABLED
Auto Alt-Number Dialing: NONE
Next Agent Call: Longest_Wait_time
Local Call Time: 24Hours
Dial Timeout: 23
Dial Prefix: 55
Manual Dial Prefix: 55
Omit Phone Code: N
Campaign CallerID: 0000000000
Custom CallerID: N
Routing Extension: 8368
Campaign Rec exten: 8309
Campaign Recording: Allcall
Campaign Rec Filename: FULLDATE_CUSTPHONE
Recording Delay: 0
Call Notes Per Call: DISABLED
Agent Lead Search: DISABLED
Agent Lead Search Method: CAMPLIST_ALL
Script: Call4auto_Call4auto
Get Call Launch: Script
Answering Machine Message: vm-goodbye
WaitForSilence Options:
AMD Send to VM exten: N
CPD AMD Action: Disabled
Transfer-Conf DTMF 1:
Transfer-Conf Number 1:
Transfer-Conf DTMF 2:
Transfer-Conf Number 2:
Transfer-Conf Number 3:
Transfer-Conf Number 4:
Transfer-Conf Number 5:
Enable Transfer Presets: Disabled
Hide Transfer Number to Dial: Disabled
Quick Transfer Button: N
Custom 3-Way Button Transfer: Disabled
PrePopulate Transfer Preset: N
Park Call IVR: Disabled
Park Call IVR AGI:
Timer Action: None
Timer Action Message:
Timer Action Seconds: 1
Timer Action Destination:
Alt Number Dialing: N
Scheduled Callbacks: Y
Scheduled Callbacks Alert: None
Scheduled Callbacks Count: All_Active
Scheduled Callbacks Days Limit: 0
Scheduled Callbacks Hours Block: 0
Scheduled Callbacks Calltime Block: Disabled
My Callbacks Checkbox Default: UNCHECKED
Drop Call Seconds: 5
Drop Action: AUDIO
Safe Harbor Exten: 8307
Safe Harbor Audio: BuZZ
Safe Harbor Call Menu:
Voicemail:
Drop Transfer Group: None
Disable Dispo Screen: Dispo_Enabled
Disable Dispo Status: dispo
Wrap Up Seconds: 0
Wrap Up Message: Wrapup Call
Use Internal DNC List: N
Use Campaign DNC List: N
Agent Pause Codes Active: Force
Auto Pause Pre-Call Work: N
Auto Resume Pre-Call Work: N
Auto Pause Pre-Call Code: PRECAL
Campaign Stats Refresh: N
Real-Time Agent Time Stats: Call_wait_cust_acw_pause
Disable Alter Customer Data: N
Disable Alter Customer Phone: Y
Allow No-Hopper-Leads Logins: Y
No Hopper Dialing: N
Owner Only Dialing: None
Agent Display Dialable Leads: N
Agent Screen Labels: System_settings
Status Display Fields: CALLID
Agent Display Queue Count: Y
Agent View Calls in Queue: ALL
View Calls in Queue Launch: MANUAL
Agent Grab Calls in Queue: N
Agent Call Re-Queue Button: N
Agent Pause After Each Call: N
Manual Dial Override: Allow_All
Manual Dial List ID: 998
Manual Dial Filter: None
Manual Preview Dial: Disabled
Manual Call Time Check: Disabled
Manual Dial API: STANDARD
Manual Dial CID: CAMPAIGN
Phone Post Time Difference Alert: Disabled
Agent Screen Clipboard Copy: None
Agent Screen Extended Alt Dial: N
3-Way Call Outbound CallerID: CAMPAIGN
3-Way Call Dial Prefix:
Customer 3-Way Hangup Logging: ENABLED
Customer 3-Way Hangup Seconds: 4
Customer 3-Way Hangup Action: None
Group Alias Allowed: N
CRM Popup Login: N
CRM Popup Address:
Start Call URL:
Dispo Call URL:
No Agent Call URL:
Extension Append CID: N
Blind Monitor Warning: Disabled
Blind Monitor Notice:

[rakeshsharma]

ANybody there

[jmathew]

My be an Old topic... but just thought of replying to it if it helps someone.

Modifying

Max Trunks:
Max Calls per Second:

in Admin>>Servers