Vicidial not detecting connected call on manual dial

[brown078]

Hi all,
We are having an issue with a new install. If an agent is logged into a campaign and decided to manually dial a number or do a scheduled call back, the system does not detect the live call.

The status indicator on the top remains at: Calling XXX-XXX-XXXX UID: M703XXX Waiting for Ring .... 1 Seconds

I would assume that it isn't detecting the channel or the AGI calllog is failing at some point. Has anyone experienced this?

VERSION INFORMATION:
VERSION: 2.10-446a
BUILD: 140625-1931
ASTERISK: Asterisk 1.8.28.2-vici

[mflorell]

I believe I'm working on a similar issue right now. Stay tuned.

[mflorell]

I just made several changes to the manual dial logging processes that affects Asterisk 1.8 installations. I would suggest upgrading to the latest svn/trunk codebase release if you are running Asterisk 1.8 on your vicidial system.