Dialing into system from outside problem

[blackbird2306]

Hi there,

I desperately need help with my vicidial system.
Is it somehow possible for the agents that they dial with a cellphone or landline number into the system?
Everytime when I´m in the login screen, vicidial used to call my external number but i just want that the system waits for inbound login or something like that.

Can someone help me solve this problem you.
Thank you.

I apologize for my bad english.

Vicidial
VERSION: 2.6-392a svn
BUILD: 130102-1135
Asterisk-1.4.27.1-1
Centos 6.5

[mflorell]

Yes, that's what the agi-AGENT_dial_in.agi script is for. Take a look at the comments in the code for more details.

[blackbird2306]

Thank you very much for your help. I've tried everything but it doesn´t work properly.
First of all. How can I change these settings for this script?
# ; 1. allow user_id only login (disabled by default)
# ; Y - allow user ID only with no password
# ; CONTACTS - lookup the user ID as the 'office_num' field in the contact_information table
# ; N or (blank) - require password (default)
# ; 2. forward to A or B within Call Menu instead of logging into an agent session
# ; Y - forward to A option on valid user ID or B option on invalid user ID
# ; N or (blank) - go to agent session (default)
1. Allow user_id only login?

At this moment I added a DID to the carrier and forwarded to the extension "2345":
#exten => 2345,1,Answer ; Answer the line
#exten => 2345,2,AGI(agi-AGENT_dial_in.agi)
#exten => 2345,3,Hangup

But when I dial this number it asks me for my pin number and my password. Afterwards it hangs up.
What is the problem here?
Please help me...

[mflorell]

The agent has to log in with their user ID and password. These must be digits only.