Cannot download recordings from Australia

[Adriancarle]

Hi we have a call team in India calling Australia. When I was in India I could download the recordings fine, but since returning to Australia can not do so. I have tried several connections, disabling firewall and numerous browsers all to no avail.

Any idea's.....

[udy786]

It may be the case, when you was in India your server accessible on local IP but right now you are trying to access on Public IP. So may be restriction in your goautodial_httpd.conf or vicidial_httpd.conf or httpd.conf.

Check /var/spool/asterisk/monitorDONE is allowed for all network or not in goautodial_httpd.conf or vicidial_httpd.conf or httpd.conf file.

[williamconley]

Hi we have a call team in India calling Australia. When I was in India I could download the recordings fine, but since returning to Australia can not do so. I have tried several connections, disabling firewall and numerous browsers all to no avail.

Any idea's.....

Disabling the firewall is a great statement, but if the server is on a private network you cannot 'disable' the firewall. You must open a port and point the port to the server with the recordings instead. Also, there may be security on the recordings folder.

Please post your installation information and your network configuration so we can understand your situation a bit better.

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

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