HARDWARE: Not Sure Its a HP Server, cpuinfo show 8 x CPU E3-1240, 8GB ECC RAM and RAID 5 with 3 SCSI disks over a HP controller
MANUAL VERSION: MANAGER 2.9 (FULL) AGENT 2.7 (FULL)
This is the most problematic box i have ever install
When i try to run a Export Calls Report for a specific INBOUNDGROUP, i have only a few calls compared with what the INBOUND report is showing.
For example, if a run an INBOUND REPORT for the last weekend i can see 97 calls
- Code: Select all
Time range: 2014-07-12 00:00:00 to 2014-07-12 23:59:59
---------- TOTALS
Total calls taken in to this In-Group: 97
Average Call Length for all Calls: 243 seconds
Answered Calls: 83 86%
Average queue time for Answered Calls: 0.01 seconds
Calls taken into the IVR for this In-Group: 0
Then i go to EXPORT CALL REPORTS, select the same date and ONLY SELECT THE INBOUNDGROUP i only got 19 records in the downloaded file.
The most ridiculous thing is that i run the same report 3 days ago and it was showing the right data. Even more ridiculous, the Outbound records are fine, if i run an Outbound report it shows 8439 Calls, and the export trows me 8439 records.
I have done several Vicidial setups in the past 4 years, but this server is the most problematic, well at least the calls are working
BTW in this new version i cant no longer see the URL to generate the report, before i remember i could get the URL with all the GET Data, but now i click Submit and take directly to the Download
Other issues related with the same box.
VICIDIAL NOT RECORDING
CALLBACKS NOT WORKINGS
