Hi,
Is this possible? if yes, how?
DID -> ingroup -> 100(SIP) if not answered for 20 secs will route to -> 101&102(sip) -> vm(if not answered)
VERSION: 2.7-401a
BUILD: 130508-2256
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goautodial 3.0
single server
call routes
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Re: call routes
by covarrubiasgg » Mon Jul 28, 2014 1:10 pm
1st You should create a custom dial plan entry that looks something like this:
2nd You should set DROP Action to EXTEN in the INGROUP, you can also do it with No Agent No Queue Action or even the Estimated Hold Time Option:
3rd You should set 101010 for DROP EXTEN, or Extension: in No Agent No Queue Action or Hold Time Option Extension:
- Code: Select all
exten => 101010,1,Dial(SIP/100,TtoR, 20)
exten => 101010,2,Dial(SIP/101&SIP/102,TtoR, 20)
exten => 101010,3,Voicemail(101@default)
2nd You should set DROP Action to EXTEN in the INGROUP, you can also do it with No Agent No Queue Action or even the Estimated Hold Time Option:
3rd You should set 101010 for DROP EXTEN, or Extension: in No Agent No Queue Action or Hold Time Option Extension:
- covarrubiasgg
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