is CHANUNAVAIL a No Answer AutoDial (NA) Disposition

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

is CHANUNAVAIL a No Answer AutoDial (NA) Disposition

Postby ac-dialer » Fri Aug 01, 2014 2:02 pm

Vicidialers,

I have been watching the Asterisk CLI and I notice lines like the following zip by on the screen.

[Aug 1 11:45:23] -- Executing [h@default:1] DeadAGI("Local/91xxxxxxxxxx@default-f719,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----0") in new stack
[Aug 1 11:45:23] -- Executing [h@default:1] DeadAGI("Local/91xxxxxxxxxx@default-4e5c,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----2-----0") in new stack
[Aug 1 11:45:24] -- Executing [h@default:1] DeadAGI("Local/91xxxxxxxxxx@default-bfb5,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----127-----CHANUNAVAIL----------") in new stack

I am wondering what happens to the calls that get a CHANUNAVAIL. (I believe that CHANUNAVAIL is the equivalent "fastbusy" that vicidial get from my SIP provider, i.e. no outbound line available to dial out.). Does the number get redialed a few seconds later, does it get a NA (No Answer Autodial Disposition), or even worse is it lost forever, Never to be redialed again?

I would assume calls that ANSWER, get dispositioned by agents, to be redialed when appropriate. If someone with experience with this issue could elaborate on this, It would be greatly appreciated. I looked through the managers manual and couldn't find anything.

Thanks,

GoAutoDial CE 2.1 from .iso | 2.4-309a BUILD: 110430-1642 | Asterisk 1.4.39.1-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |HP Proliant DL360 G5, 2x Intel(R) Xeon(R) CPU 5150 @ 2.66GHz, 8 GB Ram
GoAutoDial CE 2.1 from .iso | 2.4-309a BUILD: 110430-1642 | Asterisk 1.4.39.1-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |HP Proliant DL360 G5, 2x Intel(R) Xeon(R) CPU 5150 @ 2.66GHz, 8 GB Ram
ac-dialer
 
Posts: 6
Joined: Tue Jun 25, 2013 5:11 pm

Re: is CHANUNAVAIL a No Answer AutoDial (NA) Disposition

Postby geoff3dmg » Mon Aug 04, 2014 3:00 am

Usually these come back as NA (No answer). Generally In newer versions of ViciDIAL (assuming you have 'Enhanced Disposition Logging' on) this is handled better (usually ADC/ADCT although it can also be LERRER) based on SIP response codes from the carrier.
Vicibox 5.03 from .iso | VERSION: 2.10-451a BUILD: 140902-0816 | Asterisk 1.8.28.2-vici | Multi-Server | Amfeltec H/W Timing Cards | No Extra Software After Installation | Dell PowerEdge 1850 | Pentium 4 'Prescott' Xenon Quad @ 3.40GHz
geoff3dmg
 
Posts: 403
Joined: Tue Jan 29, 2013 4:35 am
Location: Lancashire, UK


Return to Support

Who is online

Users browsing this forum: No registered users and 84 guests