Audio Playback On A Live Call

[krishnandu.sarkar]

Hello,
What I'm trying to achieve is, on agent screen I'll develop few buttons and on click of a button a pre-formatted audio file will be played on the line.

While searching I came upon eflo-dot-net/VICIDIALforum/viewtopic.php?t=13489 [Not able to post the URL] but I'm not able to understand how to proceed.

Also, I came upon a URL like SERVERIP/agc/api.php?source=test&user=agent002&pass=goautodial&agent_user=agent002&function=audio_playback&value=go_mymusic&stage=PLAY. I modified the value parameter to that of my file name, but it isn't working.

I'm running the latest version of GoAutoDial downloaded from it's official site. Is Vicibox any different from that?

I have reviewed the log at OpenHub and it seems that matt have already commited the changes. But I don't think the changes exists in latest version GoAutoDial.

Can anyone please guide me out?

[mflorell]

Goautodial is using older code. You either have to upgrade it or install Vicibox.

[williamconley]

Or you could try this (Avatar!):
http://catalog.poundteam.com/product_in ... cts_id=521

We also have a "lite" version which is just an API interface.

Our Avatar works with any version of Vicidial and does not modify the Vicidial code in any way. It's an Add-On.

[mflorell]

We also have an agent audio soundboard interface for the agent and admin. It requires the newest code and it is only available to ViciHost customers for now. It also has the ability to stop audio while playing and to restart them while playing as well. There is no extra cost to have this enabled on a ViciHost account.

[krishnandu.sarkar]

Thanks a lot matt for all the help

[krishnandu.sarkar]

Ok. Thanks a lot to Matt for giving the clues. The problem is solved. Just posting the findings here, so that someone in future can be benefited

First of all Asterisk not starting properly can be solved using viewtopic.php?f=8&t=33277

And finally, for playing a audio file on live call refer http://www.vicidial.org/docs/AGENT_API.txt with the function audio_playback

Sample :
http:// SERVERIP/agc/api.php?source=test&user=ADMIN_USER_NAME&pass=ADMIN_USER_PASS&agent_user=AGENT_USER_NAME&function=audio_playback&value=FILE_NAME_FROM_AUDIO_STORE_EXCEPT_EXTENSION&stage=PLAY

http:/ / SERVERIP/agc/api.php?source=test&user=6666&pass=1234&agent_user=201&function=audio_playback&value=mymusic&stage=PLAY [Note : No Extension in File Name]

Added space in URL so that it doesn't gets transformed in to a link.

[williamconley]

Ok. Thanks a lot to Matt for giving the clues. The problem is solved. Just posting the findings here, so that someone in future can be benefited

First of all Asterisk not starting properly can be solved using viewtopic.php?f=8&t=33277

And finally, for playing a audio file on live call refer http://www.vicidial.org/docs/AGENT_API.txt with the function audio_playback

Sample :
http:// SERVERIP/agc/api.php?source=test&user=ADMIN_USER_NAME&pass=ADMIN_USER_PASS&agent_user=AGENT_USER_NAME&function=audio_playback&value=FILE_NAME_FROM_AUDIO_STORE_EXCEPT_EXTENSION&stage=PLAY

http:/ / SERVERIP/agc/api.php?source=test&user=6666&pass=1234&agent_user=201&function=audio_playback&value=mymusic&stage=PLAY [Note : No Extension in File Name]

Added space in URL so that it doesn't gets transformed in to a link.

Excellent postback!

[mflorell]

The VICIdial Agent Audio Soundboard is now included in the VICIdial codebase, just upgrade your system, activate the feature in System Settings, and you've got it.

Here's a screenshot of the agent screen with the soundboard loaded:


You can also see what the admin interface for it looks like in our online demo: (6666 / 1234)
http://www.vicidial.org/vicidial_demo/a ... _test&DB=0

[mehro]

Incredible,

Just upgraded and i can see setting related to soundboard though cannot see how to add a soundboard into a campaign.
I guess it is added via SCRIPT but cannot see any simple way configuring it.

Do we have any guidelines as to how to setup the soundboard?

[mflorell]

Did you read the HELP on the Soundboard Admin screen?

Script Example -
<iframe src="./vdc_soundboard_display.php?user=--A--user--B--&pass=--A--pass--B--&bcrypt=OFF&soundboard_id=XXXX" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" width="100%" height="500"> </iframe>

[williamconley]

Did you read the HELP on the Soundboard Admin screen?

Script Example -
<iframe src="./vdc_soundboard_display.php?user=--A--user--B--&pass=--A--pass--B--&bcrypt=OFF&soundboard_id=XXXX" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" width="100%" height="500"> </iframe>

Which means it *could* be set up as a web form instead, giving the agent a whole extra window. Handy for multiple monitor scenarios. Plus that would leave the script tab ... for a script.

[rrb555]

where is the HELP files for the soundboard. I am still unsure how to use this

[mflorell]

Enable it in System Settings, then go to the Audio Soundboard admin page in Admin.

[rrb555]

Cool thanks. I was able to run the SoundBoard. using this

Code: Select all

<iframe src="./vdc_soundboard_display.php?user=--A--user--B--&pass=--A--pass--B--&bcrypt=OFF&soundboard_id=XXXX" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" width="100%" height="500"> </iframe>

and added an entry in Scripts > Add a New Script

then used that Script in Campaign

lastly, clicking Script in Agent interface to show the soundboard.