agi-NVA_recording.agi with extras

[Vince-0]

Vici forum!

I want to blind transfer a call into a custom dial plan with recording on the transferred call. I'm using agi-NVA_recording.agi like this:
exten => 2223,2,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)

This results in a file name with format FULLDATE_AGENT_EXTEN.
Is there a way to include the variables such as CAMPAIGN_FULLDATE_CUSTPHONE_AGENT_VENDORLEADCODE like the ones for the outbound campaign?
I'm guessing this will require some dev on the script itself so any suggestions would be greatly appreciated.

Vin.
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Version: 2.8-418a BUILD: 131029-2008 from Vicibox 5.0.3 ISO

[mflorell]

That script is not designed to use the Vicidial Agent filename variables. It has a fixed filename that it uses, but it is able to log to a lead_id so the recording can be tied to a specific lead record.

[Vince-0]

mflorell, understood, thanks.

Is there a better way to go about recording and logging blind transfers or do you suggest making a custom AGI script for the function?

Vin.

[mflorell]

We have many clients using this script for blind transfer recordings. The lead_id link has been enough for our existing clients, we haven't had any requests for the filename variables in these.

[Vince-0]

Matt,

My client wishes to contract for development to include variables CAMPAIGN,FULLDATE,CUSTPHONE,AGENT,VENDORLEADCODE in the recording file name this script creates. There is also a requirement to report on how many calls were transferred like this. At the moment the current usage for this is in System Settings>Custom Dialplan and looks like:

exten => 2223,1,Answer()
exten => 2223,2,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)
exten => 2223,3,NoOp(**Recording done, going to IVR)
exten => 2223,4,Background(Welcom_MSG)
exten => 2223,5,WaitExten(10)
exten => 2223,h,Hangup()
exten => 2223,t,Hangup()
exten => 2223,i,Hangup()
exten => 1,1,GoTo(default,<DIDGOESHERE>,1)
exten => <DIDGOESHERE>,1,AGI(agi-DID_route.agi)

Is this something that I can pick up with Vici sales?
Thanks,
Vin.

[mflorell]

Yes, you can contact sales@vicidial.com to get a quote on that. If you are going to want a quote on a report as well you will need to provide in detail exactly how you want the report to look as well as what variables the user can input(date-range, etc...)