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by retloc » Fri Aug 29, 2014 4:56 pm
Using ViciBox5.x86_64-5.0.3
VERSION: 2.8-411a
BUILD: 130915-0045
Asterisk 1.8.23.0
Hello.
I am trying to find out how vicidial logs 3-way transfer calls. I see manual dial calls in vicidial_log but I dont see how to identify the calls that are external transfers to a certain number.
I also checked vicidial_xfer_log but that only contains internal CLOSER xfers...
I need to find out what agent is transferring customers to a specific number.
Thank you
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retloc
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by mflorell » Sat Aug 30, 2014 6:02 am
depending on how the transfers are happening, it might be in the user call log.
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mflorell
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by retloc » Sat Aug 30, 2014 2:06 pm
Thanks for the reply Matt. I do not seem to have a user call log. Just Call_log, vicidial_user_log, and vicidial_user_closer_log. Am I missing something?
The transfers I believe are being blind transferred to a external DID.
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retloc
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by retloc » Sat Aug 30, 2014 2:25 pm
I think I found it.
I found the dialed number in call_log
Joined the caller_code from call_log to dial_log. Found the lead_id
found the user with matching lead_id in vicidial_log
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retloc
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