International 3-Way Transfer issue

[geoff3dmg]

Hi everyone,

I've run into an issue regarding dialling into one country (U.A.E., International code 971) and then doing a 3-way transfer into another country (In this case Spain, International code 34). When I attempt this, Vicidial is pre-pending the leads international dial prefix to the preset and mangling the number. So for example:

#1 I dial +971XXXXXXX (U.A.E. Lead)
#2 I park customer dial and transfer to +34XXXXXXXX (Spanish Call Centre)
#3 Vicidial attempts to transfer to +97134XXXXXXXX

I can bypass the issue with some wizardy in the carrier dialplan and a custom 3-way transfer number in the campaign settings. However I am wondering if this is a bug?

[geoff3dmg]

I am at a loss to find anything wrong in the dialplans or the campaign settings. I have therefore submitted a bug report (#786).

http://www.vicidial.org/VICIDIALmantis/view.php?id=786

[mflorell]

We usually recommend using the Dial Override option and crafting the dial string yourself. We have clients using the Agent API to do what it is that you are describing.

[geoff3dmg]

Alright, that does get round the problem and greatly simplifies my dialplans. I do think it would be clearer and easier to manage if there was a consistent way of specifying the phone code in the transfer presets though. Prepending the leads phone code seems wrong to me.