Hi,
How can set inbound calls goes to phone/extensions after a few seconds if the agents are on call or on pause?
VERSION: 2.10-446a
BUILD: 140625-1931
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call routes
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Re: call routes
by geoff3dmg » Thu Sep 18, 2014 5:56 am
You can use the 'Timer Action' and/or 'No Agent No Queuing' to do this based on what you exactly want.
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