A few questions:
1) Why the 'Time', 'Wait' and 'Pause' in 'Agent Performance Detail' report are different in comparison to the 'Agent Time', 'Wait' and 'Pause' in 'Agent Time Detail' Report
2) When I am in 'Manual Dial' option, what is 'wait' time and 'Pause' time
VCdial Agent Performance report
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VCdial Agent Performance report
by dasuan » Fri Sep 12, 2014 6:45 am
- dasuan
- Posts: 1
- Joined: Fri Sep 12, 2014 6:38 am
Re: VCdial Agent Performance report
by DomeDan » Fri Sep 12, 2014 6:52 am
1) in 'Agent Performance Detail' it says: "(Statistics related to handling of calls only)"
that's why it differ a little
2) don't know, have almost no experience with manual dial
that's why it differ a little
2) don't know, have almost no experience with manual dial
Vicidial Partner. Region: Sweden/Norway.
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
Email: domedan (at) gmail.com
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
Email: domedan (at) gmail.com
- DomeDan
- Posts: 1226
- Joined: Tue Jan 04, 2011 9:17 am
- Location: Sweden
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